Estate Ambassador - Seasonal Fixed Term

SUMMARY:
-

POSITION INFO:

A luxury hospitality estate is seeking to appoint an Estate Ambassador who will work in close conjunction with all aspects of the estate and who must be strongly front-of-house orientated. Their aim is to represent the entire brand and help establish brand loyal guests within all areas.

Responsibilities:

• Responsible for optimization of the property awareness to guests and off-site public
• Responsible for optimization of the retail outlet awareness to guests and off-site public
• Responsible for optimization of all offerings and events in the various outlets and seasonal occurrences
• Act as the liaison between all guests/off-site public
• Be familiar with all estate offerings and general aspects of the estate 
• Be responsible for collecting pertinent information of guests interacted with
• Within the scope of liaison with the various departments of the property, be responsible for:
  o Providing support for all departments and follow procedures for receiving guests ensuring a world-class experience
  o Show-arounds – having a comprehensive and intimate knowledge of all aspects of the estate
  o Ensure all brochures and department collateral stock levels are maintained
• Stay up to date with each of the departments and ensure a solid knowledge of new and current items of interest to the guests
• Be immaculately groomed and maintain appearances within the brief given

Requirements:

• Hospitality qualification (diploma)
• Preferably 1 - 2 years’ experience within a five-star hospitality environment
• Proficiency with basic computer applications: Google Docs & News Alerts, MS Office (Outlook, Word, Excel, PowerPoint, etc.
• Fluent in English
• Ability to work independently and under pressure
• Excellent interpersonal- & communication skills
• Excellent people skills
• Strong customer/guest service orientation
• Ability to maintain a professional working relationship with all departments
• Comfortable in dealing with very distinguished clientele
• Must be well-presented & enthusiastic
• Own reliable transport

 

---