Job Description

A luxury hospitality estate is seeking to appoint an Estate Ambassador who will work in close conjunction with all aspects of the estate and who must be strongly front-of-house orientated. Their aim is to represent the entire rand and help establish brand loyal guests within all areas.

Responsibilities:

  • Responsible for optimization of the property awareness to guests and off-site public
  • Responsible for optimization of the retail outlet awareness to guests and off-site public
  • Responsible for optimization of all offerings and events in the various outlets and seasonal occurrences
  • Act as the liaison between all guests/off-site public
  • Be familiar with all estate offerings and general aspects of the estateÂ
  • Be responsible for collecting pertinent information of guests interacted with
  • Within the scope of liaison with the various departments of the property, be responsible for:
    o Providing support for all departments and follow procedures for receiving guests ensuring a world-class experience
    o Show-arounds – having a comprehensive and intimate knowledge of all aspects of the estate
    o Ensure all brochures and department collateral stock levels are maintained
  • Stay up to date with each of the departments and ensure a solid knowledge of new and current items of interest to the guests
  • Be immaculately groomed and maintain appearances within the brief given

Requirements:

  • Hospitality qualification (diploma)
  • Preferably 1 - 2 years’ experience within a five-star hospitality environment
  • Proficiency with basic computer applications: Google Docs & News Alerts, MS Office (Outlook, Word, Excel, PowerPoint, etc.
  • Fluent in English
  • Ability to work independently and under pressure
  • Excellent interpersonal- & communication skills
  • Excellent people skills
  • Strong customer/guest service orientation
  • Ability to maintain a professional working relationship with all departments
  • Comfortable in dealing with very distinguished clientele
  • Must be well-presented & enthusiastic
  • Own reliable transport

 

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