Enrolled Nurse

Reception Duties:

• Prompt and professional answering of telephone
• Handling of Trimed diary according to protocol
• Greeting and assisting walk in members
• Ensuring that the Reception area is tidy, clean, and organised.
• Pulling the member folders and ensuring that all the filling is completed before the end of office hours.
• Confirmation of membership, benefits and that no waiting periods apply and edit it on PAS
• Phone for authorisation requests together with all relevant information sent. Patients to get authorizations before going to Specialist.
• Booking of specialist appointments, sending requests, follow-up and provide feedback to patients.
• Making arrangement for patients to be seen by other medical centres

Customer Care functions:

• Answering all general customer care queries as well as membership assistance
• Escalating any queries to the Centre Manager (whichever is appropriate)
• Recording of customer care queries on PAS system      

• Administration functions:

• Capturing of stats on Trimed and IRP systems
• Assists with stock taking.
• Managing Trimed diary effectively according to protocol

Primary Healthcare Functions:

• Health Risk Assessments and recording them on IRP for all the following patients.
• All new patients consulting at the centre for the first time.
• All walk in patients according to the Walk-in procedure.
• Communicating effectively to doctor with regards to all findings and referrals
• Wound dressing
• Conducting ECG and clinical diagnostic tests
• Assisting doctors with in- room procedures
• Cleaning of instruments
• Monitoring and filing of blood results and ensuring appropriate follow up appointments
• Assisting in health and lifestyle programmes
• Doing all injections as requested by Dr’s
• Responsible for emergency trolley checking’s monthly and filling up.

Compliance Functions:

• Only performing clinical functions within the scope of practice of an Enrolled Nurse
• Complying with protocols and procedures relating to waste disposal, medicines, emergency equipment, confidentiality etc.
• Compliance with Scheme rules when assisting members and providing primary care.
• Ensuring that qualifications and registrations with appropriate bodies and councils are up to date.
• Reporting any inappropriate behaviour or misconduct to Centre Manager ensuring that all hygiene and infection control protocols are upheld and report to Centre Manager if not.
• Ensuring that all hygiene and infection control protocols are upheld.

Disease Management

• Disease Management follow-ups – minimum of 66 per month (3 per day)
• Recording the activity and results on the IRP screen
• Sending the spreadsheet with Disease management activities to centre manager.
• Management of Chronic and Disease Management patients