Engagement Manager

About our client:

Our client is a boutique consultancy firm that has been unleashing business potential since 2015 through consulting, facilitation, and training. They provide business and leadership solutions that focus on strategy, people, and operations for medium to large corporations. Their clients have a national, continental, and global economic footprint.

Key Purpose

The Engagement Manager will act as the single point of contact between the Internal Delivery Team and the Client. Furthermore, the role requires a subject matter expert in order to understand and solve the client’s needs, whilst driving work delivery-and-quality.

Areas of responsibility (Including but not limited to)

Team Management and Delivery:

• Ensure teams are meeting daily/weekly/monthly milestones
• Drive accuracy and consistency in delivery across the team
• Analyse the impact of business intelligence in line with the scope of work requested by client
• Recommend process improvements where appropriate
• Guides solution space to be as innovative and impact orientated as possible - pushing the boundaries
• Developing strategic insights and leading team problem solving
• Ensuring effective working relationships within teams and with clients
• Build of intellectual capacity and property
• Coaching and developing the team

Stakeholder Engagement and Management:

• Manage client’s expectations
• Cultivate successful and strong client relationships
• Grow the project base through creating a network of appropriate relationships and identify business development opportunities
• Able to identify development areas in client processes and able to recommend applicable strategies
• Drives recommendations to client issues
• Works directly with senior clients building capabilities, problem solving real time
• Structures the project and solution space with the client’s broader agenda in mind
• Has access to wide range of very senior clients and can leverage as an when needed
• Translates client network into new work (including with direct/existing clients)

Collaboration with Business Enablement and support team:

• Assist procurement with data pertaining to billing and invoicing for the client
• Assign company resources to the client
• Work with the Business Development team by providing business intelligence that will lead to increased sales

Knowledge

• Relationship management of multiple stakeholders
• Business analysis
• Process improvement
• Understanding of data and statistics
• Proficient written English
• In-depth understanding of problem solving
• Proficiency in the use of Microsoft Office products (Word, Excel, PowerPoint, Project and Visio) to accomplish daily business activities and facilitate communications

Skills:

• Excellent organisational and management skills
• Strong delivery skills
• Critical thinking
• Understanding of basic engineering concepts
• Proven track record of overseeing teams applying diagnostic information gathering
• Analytical thinking and advanced problem-solving skills
• Accomplish daily business activities and facilitate communications.
• Strong organisational and multitasking skills
• Attention to detail
• Strong business acumen

Requirements:

• Master’s in business administration (MBA)
• An Honours degree in either Mining Engineering or Chemical Engineering
• Membership of professional institutions
• 8+ years of business management, project management or consulting experience
• 3+ experience of working or having consulted for a mining and/or heavy metals plant
• Experience managing a team on a medium-large sized project
• Experience in productivity and profitability management for projects in the Mining and Heavy Metals Industry