Employee Benefits Team Leader

SUMMARY:
Our client, a dynamic Employee Benefits Provider based in Parktown is seeking to employ a Team Leader.

POSITION INFO:

Purpose: Manage a full portfolio of funds and team in order to meet the Service Providers Agreement (SPA). Assist with the management of business processes by solving day-to-day problems; checking and verifying data and action the first authorisation as well as first release of payments for claims. Support team members by providing on-the-job coaching when required.

KPA’s /Key outputs

Client Services                                                                  

• Handle Queries accurately and timeously.
• Adherence to company standard                   
• Ensure zero client’s complaints                                 
• Attend and report back to management                                

Financial                                   

• Decrease expenditure                         
• Lower Direct Costs                             

Learning and Growth                             

• Adhere to Perf Management Process                         
• Employee Individual Dev Plans                                  
• Implementation of Perf Management                         
• Own IDP                                 
• Attend training                                   

Productivity                               

• Adherence to Legislation                               
• Adherence to Company Rules                        
• File work correctly                              
• Avoid any act/inact to PI Claims                                
• Manage the overall functions of the                          
• Assist in operations as and when there is the need              
• Keep abreast of legislation changes                          
• Checking and releasing / running mo                                   
• Prepare monthly statistics for mana                          
• Draft and amend operational procedure                                
• Checking and releasing of all types   

Qualifications and Experience

• Matric and/or equivalent qualification
• Certificate of Proficiency (COP)
• 4-6 years industry experience

• Computer literacy – MS Word, MS Excel,

Skills

• Time Management
• Telephone etiquette and client liaison
• Meet all targets as perSLA
• Great awareness of customer service
• Attention to detail and high level of accuracy

Behavioural attributes

• Ability to manage a large diverse team
• Ability to work under pressure and self-motivated

NB! This job is now closed. You can apply for other jobs by uploading your CV.