Employee Benefits Portfolio Administrator - Group risk funds

SUMMARY:
Employee Benefits Group Risk Administrator

POSITION INFO:

Our client, a dynamic Financial Services Provider seeks to employ a Group Risk Administrator

CONTEXT

• Based in Johannesburg
• Administration of business across different products on different licences with different insurers and operations environment
• Liaison with clients, all internal and external service providers and work within a team environment
• As part of the Admin team responsible for all administration functions relating to Group Risk Clients

OUTPUTS

The role of an Administrator requires a person who can manage relationships and expectations with different role-players, clients, broker consultants, intermediaries, policyholders, insured and service providers.  The position is suited to someone who is self-managed, adoptable, learns quickly, process oriented, service driven and has a high level of attention to detail

• Must be aware of FAIS and the implications
• Ensure accurate and timeous settlement of risk claims in accordance with processes, procedures, administration agreements and service level agreement
• Ensure full records are maintained and captured of all claims to assist with the preparation of claims experience
• Process annual scheme rate reviews and renewals timeously, including
•  identifying schemes for renewal, obtaining and processing data, producing annual policy documents and policy schedules and renewal packs.
• Ensure that scheme data is clean and accurate at all times, by performing regular validations and addressing non-conformities as soon as possible
• Reconcile monthly receipts by inspecting and checking data and updating scheme records, member records and underwriting, where applicable.  Updating the premium reconciliations for all allocated clients within the monthly turnaround times.
• Preparing and issuing of invoices for schemes that require these in accordance with processes and procedures
• Identify schemes where premiums are outstanding and issue credit control letters in accordance with processes, procedures, administration agreements and service level agreements
• Encode/add new entrants and movements on schemes by checking the rules for eligibility  before coding data onto the internal and insurer''s system, and processing of underwriting, where applicable
• Perform underwriting administration including identification of members needing medicals, requesting medical evidence and managing the reminder process.  Once underwriting is completed providing details to the insured and capturing the decision
• Issue Benefit Statements as per service level agreements on risk funds where applicable
• Assist with the preparation of conversion option quotes where required.
• Deal with clients/brokers/Sales Consultants and internal specialist departments through correspondence, telephone, e mail, faxes
• Filing
• Ensure that workflow systems are maintained and updated at all times
• Ensuring all admin processes comply wit the requirements set out in Binder and Outsource agreement
• Assist management to control the costs of running the department by not abusing the use of company assets such as stationery and telephones, and by finding alternative methods which increase efficiencies or reduce costs
• Participate in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective
• Maintain good relationships with all stakeholders
• Resolve queries and complaints
• To be involved with system testing

CUSTOMERS

• Clients
• Accounts Department
• Policyholder/Brokers
• Insurers

COMPETENCIES

Qualifications and Experience

• Minimum of Grade 12 Matric with Mathematics
• COP (IISA) or equivalent an advantage
• Strong understanding of the Financial Services Industry with a minimum of 5 years'' Group Risk experience in a claims and administration environment.

Skills

• Analytical
• Good Organisational Skills
• Competent PC Skills (Word, Excel, Outlook)
• Excellent interpersonal skills
• Excellent communication skills (written and verbal)
• Commendable Customer Service Skills

Personal Attributes

• Integrity
• Patience and Tolerance
• Ability to work under pressure
• Reliable
• Achievement driven
• Result and Action orientated
• Ability to deal with stressful environment and situations
• Ability to work with and communicate with various stakeholders

NB! This job is now closed. You can apply for other jobs by uploading your CV.