Employee Benefits Administration - Team Leader Durban

SUMMARY:
Our client, a dynamic Financial Services Provider seeks to employ an Employee Benefits Team Leader for their Durban Office

POSITION INFO:

Job Purpose: Manage a full portfolio for a fund/s in order to meet the Service Provider Agreement SPA’s. Assist with the management of business processes by solving day-to-day problems; checking, and verifying data and action the first authorisation of payments for claims as required
KPAs / Key outputs
Process monthly contribution updates for specific funds
Section 13A – Identify all participating employers with outstanding payments and /or schedules liaise with Fund accounts and notify the Fund monitoring person
Effect investment Switches
Maintain updated filing
Process all Termination and Retirement claims
Process all Death and Funeral claims
Process Unclaimed Benefits
Process group/individual transfers in accordance with Section 14.
Process Divorce Settlement claims
Process Agterskort and Surplus claims
Action the first authorisation of payments for claims
Prepare Benefit Statements
Prepare administration reports
Attend to customer queries
Proactively identify opportunities for new business within the Fund
Prepare and compile Year-end working papers
Process all claims and contribution updates as per Company processes and procedures
Follow admin standards as per client SPA

Qualifications and Experience
Matric and/or equivalent qualification, Certificate of Proficiency in Retirement funds (COP)
3 years’ experience in similar or work related position with good knowledge of Employee Benefits
Computer literacy – Advanced Office
Good understanding of Administration systems (Everest will be advantage)

Skills & Behavioural attributes
Attention to detail and high level of accuracy
Ability to work under pressure
Self-starter & excellent organising skills
Good verbal, written and communications skills
Committed and reliable with integrity. Telephone etiquette and client liaison

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