Educational Support Officer

To provide administrative support in delivering the education programme making sure that processes and solutions are working as intended; and that members and the broader stakeholder community receive a professional experience in doing so.

Responsibilities

• Coordinate and secure dates across a broad range of stakeholders to deliver the education programme also considering both internal and external limitations.
• Responsible for student communication of key dates and details as it relates to the delivery of the education programme.
• Responsible for the efficient registration of students to the support initiatives such as Tuition Courses, Counselling and other academy events.
• Arrange the necessary logistics for the execution of the education support initiatives.
• Provide administrative support to education honoraria in delivering the education programme to the student community.
• Ensure that the honoraria and external suppliers are paid accurately and timeously for the services they render and that this is in line with the approved budget.
• Ensure that all education records are updated to correctly reflect the academic progress of the students.
• Provide input to system specifications to automate and improve processes and perform user testing to ensure that changes and new systems functionality is implemented as planned.
• Manage enquiries as it relates to the education programme with a good understanding of the programme to field the first line of support queries.

Qualifications

• Post matric qualification in administration or a similar field of study
• Minimum of three years experience within an institutional education environment
• Sound understanding of institutional education policies, practices and processes
• Demonstrable experience of improving processes also leveraging technology
• Experience in providing administrative services at a high level
• Experience in project managing will be advantageous
• Proficient in Microsoft Office [Word and Excel]