SUMMARY:
A renowned retailer who thrives on providing a seamless customer experience. are seeking to employ a dedicated and passionate Ecommerce Specialist in their Ecommerce department
POSITION INFO:
Understand the eCommerce strategy, roadmap & reference architecture
Identify, analyze and understand the needs and requirements of customers as well as business stakeholders
Validate and document business requirements through research and fact-finding combined with an understanding of applicable business processes, systems, and industry trends
Provide recommendations and specifications to refine business processes, as needed, to achieve a positive impact
Be the business point of contact for eCommerce issues and queries and primary liaison point for internal operational teams, including but not limited to IT, Customer Services, and the Online DC
Work proactively with internal and external teams to identify, troubleshoot and resolve issues
Identify and set priorities which accurately reflect their relative importance based on business objectives and ROI
Drive continuous improvement for relevant processes and procedures to ensure ongoing standardization and alignment between teams and individuals
Work to implement, manage, and maintain efficient tracking and workflow systems to ensure a timely delivery and communication of all issues and queries from inception to fulfilment
Collaborate across numerous teams to ensure deadlines are met and all issues, changes and projects are effectively resolved and communicated
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