East London, Eastern Cape: DEBT RECOVERY SPECIALIST

SUMMARY:
East London, Eastern Cape: DEBT RECOVERY SPECIALIST

POSITION INFO:

East London, Eastern Cape: DEBT RECOVERY SPECIALIST

Job Purpose: Provide support to Credit Risk Advisors and team, in order to improve customer cashflow and minimize risk by proactively recovering any outstanding debt, using a variety of approaches and keeping customer informed throughout the process.

Minimum Requirements:

-Presentable and professional (female preferred)

-Fully bilingual with excellent English proficiency

-Matric / Grade 12

-Financial/Legal Qualification advantageous

-1 to 3 years experience in full Debt Collection (not Call Centre Debt Collection), preferably in a legal environment

-Knowledge of legal process regarding Debt Recovery

-Good problem solving and conflict handling skills

-Resilient and tenacious, self-motivated with attention to detail

-Ability to deal with pressure

-Good communication & negotiation skills

-Persuasive, persistent and firm

-Computer literate MS Office (Word, Excel, PowerPoint and Outlook) (M-Files proficiency advantageous)

-Stable employment record

-Contactable References

-To start as soon as possible, preferably on or before 1 November 2021

-3 months probation period applies

Duties:

-Full Debt Recovery functions for Insurers and Ad-Hoc Collections

-Support Credit Risk Advisor with Personal Assistant duties

-Achieve debt collection targets

-Drafting of legal documents

-Provide timeous and accurate reports, both internal and external

-Deliver results as per individual KPI’s.

-Administrative duties (Receives, analyses, and documents all written and verbal communication and correspondence on a timely basis in order to keep relevant audience up to date)

-Understanding of M-files and utilizing functions (pulling reports, capturing payments and payment schedules, generating documents, searching etc.)

-Utilise M-files for reminders, updates, correspondence, reports, assigning tasks and tracking workflows

-Keep Credit manager abreast of progress                               

-Manage and maintain collection matters for retainer and ad-hoc collection clients

-Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.

-Load matter onto M-Files, saving supporting documentation accordingly

-Contact Debtor telephonically, establishing status of debt and ability to pay and record interaction

-Follow proactive debt recovery processes and approaches to obtain payment

-Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable.

-Keep collection notes updated with details from telephonic conversations, e-mail correspondence, actions taken or followed, payment schedules or payments received

-Attend to formal attorney handover ensuring supporting documentation is provided with the handover

-Liaise and obtain regular updates from Attorneys, Credit Insurers, Liquidators and Business Rescue Practitioners.

-Keep Credit Risk Advisors and Clients abreast of progress.

Salary: R 12 400.00 gross CTC (not negotiable)

(Benefits after 3 months probation: RA, Group Life, Medical Aid, commission)

E-mail detailed CV in Word or PDF (Not as a link) to <--------Please upload your CV here-------- and indicate the following:

- Reference CR2071; and

- Your salary expectation in context with amount offered.

(Also forward a recent photograph and Reference letters if possible)

APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

NB! This job is now closed. You can apply for other jobs by uploading your CV.