ERP Helpdesk Co-ordinator

Recruiter:

Copper Quail

Job Ref:

3969630529

Date posted:

Tuesday, June 21, 2022

Location:

Rose Hill, Mauritius, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Global Mining Serivice Provider requires ERP HELPDESK COORDINATOR & PROJECT OFFICE ADMINISTRATOR

Provide ERP troubleshooting and investigation for users across a broad global base
Document gaps between ERP system and company operation requirements
Based in Mauritius

THE ROLE

The ERP Helpdesk Coordinator and Project Office Administrator reports to the Group ERP Manager. The role will serve as the first point of contact for users needing technical assistance via phone or email.

You will be required to have:

Any Graduate, B.C.Sc or B Tech (IT) are preferable
Strong communication and interpersonal skills
Strong team player
Ability to coordinate and prioritise multiple tasks simultaneously
Must have at least 1 year experience in a related field
Experience in the mining industry would be an advantage
Experience in Ticket system controller, Project Administration and documentation curation
Must have knowledge of ERP systems
Experience on Ticket system, D365 basics security Roles, Sharepoint admin, PowerBi would be an advantage
Ability and willingness to work flexible hours
Ability and willingness to travel

Role requirements:

Perform troubleshooting using different diagnostic techniques
Provide quick resolution and excellent customer service
Monitor open tickets and service agreement times
Chase up on responses of second and third level support
Redirect unresolved issues to the next level of ERP team support
Recognise problem areas and gather the relevant information for documentation
Apply D365 training in user roles and company assignment
Maintain Sharepoint security for ERP documentation
Record and log frequent users and applications issues to improve users training
Present twice per week the open ticket log during review meeting
Assess and analyse the problem/issue, to study its impact and to advise on the proper supportive functions that are necessary
Curate and maintain Capital ERP documentation
Other duties as required

Consider your application unsuccessful should you not be contacted within 7 working days.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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