EE Processing Manager (Operations) - Insurance Industry

Recruiter:

Dante Personnel

Job Ref:

JHB004340/ABJ

Date posted:

Tuesday, March 23, 2021

Location:

Sandton, South Africa

Salary:

45000 Monthly

SUMMARY:
Financial Services client requires a Processing Manager (Operations) - Insurance Industry

POSITION INFO:

Minimum requirements:

Qualifications:

BCom or BA, preferably an Honours degree.

Experience:

Min 2-3 years experience at management level preferably within the financial services industry.
In-depth of Business and Operational Insurance Industry administrative processes
Familiar with Compliance Processes and Procedures in the Insurance Industry

Duties include:

Manages the call centre''s team of agents.
Contain and improve cost effectiveness of functions provided
Implementation of agreed initiatives to improve operational efficiency and customer experience
Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
Monitor external perception rating and ensure that the scores are within the agreed targets
Identifying and reporting on service failures and errors
Ensure training and development of staff
Contribute to the various cross functional forums to help improve efficiencies in other areas
Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
Help manage and determine the budget of the business area
Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
Assist with the development of junior and middle management
Help formulate strategy of business area
Meets with management to report the progress of the call agent team.
Ability to work effectively with others and contribute to team task accomplishment

Your skills and character traits:

Ability to use the full Microsoft Office suite (Outlook, Xls, Word, PowerPoint, Visio) and Adobe
Project Management experience
Analysis of business process

Dante Personnel - JHB Branch
Apply via our website www.------

If you do not hear from us within 5 days, please accept that your application was unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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EE Processing Manager (Operations) - Insurance Industry

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