SUMMARY:
An exciting opportunity exists for an E-Commerce Manager to spearhead and refine the digital strategy of a leading retail company in South Africa, with a focus on accelerating online sales growth, elevating the customer journey, and overseeing the full spectrum of e-commerce operations.
POSITION INFO:
Key Responsibilities:
Strategy & Planning:
- Develop and execute the e-commerce strategy aligned with brand and business goals
- Lead the roadmap for our e-commerce platforms (D2C and B2B)
- Identify market trends, customer behaviour and competitor insights to shape strategy
Platform & Operations Management:- Oversee the brand’s e-commerce webstore (performance & functionality)
- Manage integration with POS systems, CRM, payment gateways, logistics providers and loyalty program
- Ensure product data accuracy (descriptions, images, pricing & stock levels)
Digital Marketing & Sales Optimization:- Collaborate with performance marketing partners on paid search, display, social, affiliate and mailer marketing
- Implement SEO and content marketing strategies to drive organic traffic
- Monitor & improve conversion rates, AOV and cart abandonment rates
Customer Experience & Retention:- Enhance customer journeys and personalize digital experiences across channels
- Oversee customer service strategy and processes
- Manage loyalty programs, reviews and post purchase communications
Analytics & Reporting:- Track KPIs such as traffic, conversion, sales, retention, ROAS and CLV
- Use tools like Google Analytics, Shopify Analytics for performance reporting
- Deliver monthly and quarterly e-commerce reports to senior management
Team Leadership & Collaboration:- Collaborate with merchandising, marketing, warehouse and retail teams
- Co-ordinate with external partners (agencies, platforms)
Requirements:- 3-5 years previous experience in a similar position
- Strategic thinking & commercial acumen
- Strong project management skills
- Analytical and data driven mindset
- Team leadership and collaboration
- Passion for active lifestyle and outdoor activities
Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website,
you wish to keep abreast with our active roles.
IMPORTANT NOTICE
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I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
