E-Commerce Lead

SUMMARY:

Future Careers is recruiting on behalf of a leading national retail group for an experienced and commercially minded E-Commerce Lead.This is a key strategic position based at the company’s Head Office in Bellville, Cape Town, offering the opportunity to shape and accelerate the digital growth of a dynamic retail brand.

POSITION INFO:

The E-Commerce Lead will own the end-to-end strategy, performance, and operational excellence of the company’s online retail channels.You will be responsible for driving digital revenue growth, improving customer experience, and ensuring a seamless integration between online and in-store journeys. This role requires a digital leader with both creative and analytical strength - someone who can combine strategic thinking with strong execution to deliver measurable results and elevate the brand’s online presence.

Key Responsibilities:

• Develop and execute the E-Commerce strategy in alignment with the overall business goals
• Drive online sales growth, traffic acquisition, and conversion through data-driven insights
• Oversee website functionality, UX/UI, and merchandising to ensure an intuitive, engaging customer journey
• Lead and coordinate cross-functional collaboration with Marketing, IT, Buying, Planning, and Supply Chain teams
• Manage digital operations, including product uploads, inventory, fulfilment, payments, and returns
• Analyse key metrics, customer behaviour, and conversion data to optimise performance
• Partner with Digital Marketing teams to implement SEO, SEM, social, and email campaigns
• Develop and manage the E-Commerce budget, ensuring ROI and cost efficiency across platforms and campaigns
• Lead online promotional campaigns, exclusive sales, and performance-driven initiatives
• Build relationships with service providers, agencies, and group shared-service partners to align technology, logistics, and customer experience