E-Commerce: Customer Service Agent

 

Recruiter:

Telebest

Job Ref:

CTO000452/Candi

Date posted:

Friday, March 18, 2022

Location:

Capetown, South Africa


SUMMARY:
eCommerce: Customer Service Agent
Based in Stikland
Salary - Market Related
Shift Work

Our client  is a Service-centric and analytics-driven team that thinks upstream to implement solutions that delight their customers, improve performance, and scale through better automation, process and product experience.

JOB DESCRIPTION:

Minimum Requirements:
  • Grade 12 and Tertiary qualification advantageous
  • Drivers Licence and own vehicle
  • Credit and Criminal Clear
  • Excellent written and verbal communication skills
  • Minimum 5 years work experience working in an online eCommerce and customer service environment
  • 3 years Order fulfilment experience in eCommerce retail operations
  • 1-3 Years Supply Chain and logistics experience in eCommerce retail operations
  • 1-3 Years Experience working with a contact centre, preferably within an eCommerce role
  • Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
  • Commercially minded and High attention to detail
  • Empathy and the ability to take initiative for the customer
  • Strong problem-solving skills with the ability to creatively resolve difficult situations
  • Ability to work in a fast-paced environment, subject to rapid change and uncertainty

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Customer Care Representative (eCommerce & Operations)
Location: Capetown
Salary: Market-related
This is not a traditional, rigid call center environment.
18 days ago


Integration Support Engineer
Location: Cape Town
Salary:
22 days ago


CRM Marketing Specialist (Digital Marketing) (CPT Onsite)
Location: Cape Town
Salary:
53 days ago


SEO & Web Optimisation Manager - Remote / Hybrid (Capet Town or JHB) – Salary R30 000 to R35 000
Location: Capetown
Salary: Market-related
The Opportunity: Your core mandate is to drive organic traffic, scale online revenue, and maximize website performance across our client''s B2C and B2B ecommerce platforms.
18 days ago


Senior Solutions Architect – Integration & Automation
Location: Cape Town
Salary:
22 days ago


Knowledge Manager / Data Steward
Location: Cape Town
Salary: R70k - 85k per month
The Data & Knowledge Steward is responsible for defining and maintaining the data fuel
49 days ago


Knowledge Manager / Data Steward
Location: Cape Town
Salary: R70k - 85k per month
The Data & Knowledge Steward is responsible for defining and maintaining the data fuel
78 days ago


Driver C08 (Delivery) (Cape Town-Montague Gardens)
Location: Cape Town
Salary:
We’re looking for a dependable and well-presented Code 08, Delivery Driver to represent our brand while ensuring prompt and accurate delivery of automotive parts. You’ll need strong communication skills, good knowledge of the delivery area, and a customer-first attitude. Be the face of our service, professional, reliable, and always on the move.
Today


Bike Delivery Driver (Cape Town-Montague Gardens)
Location: Cape Town
Salary:
We’re looking for a dependable and well-presented Bike Delivery Driver to represent our brand while ensuring prompt and accurate delivery of automotive parts. You’ll need strong communication skills, excellent knowledge of the delivery area, and a customer-first attitude. Be the face of our service—professional, reliable, and always on the move.
Today


Driver C08 (Delivery) (Cape Town-Ottery)
Location: Cape Town
Salary:
We’re looking for a dependable and well-presented Code 08, Delivery Driver to represent our brand while ensuring prompt and accurate delivery of automotive parts. You’ll need strong communication skills, good knowledge of the delivery area, and a customer-first attitude. Be the face of our service, professional, reliable, and always on the move.
Today


Create a free job alert for E-Commerce: Customer Service Agent in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions