Duty Manager / Lodge Manager

Recruiter:

Dream Hotels and Resorts

Job Ref:

1866019144

Date posted:

Saturday, March 19, 2022

Location:

Pietermaritsburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

A quint safari site, tailored to suit our guests’ unique game preference ; choices range between rustic a-frame, rondavels, or their own private lodge…to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort …

Duties

Oversee Front Desk
Supervise Front Desk staff
Assist with scheduling of Front Desk staff
Guest Check In and Check Out
Assist in making shuttle bookings
Ensure high level of customer service is maintained
Maintain clean and tidy appearance of staff
Assist with cash, credit card and debit card payments when necessary
Ensure a strong host presence at all times
Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
Assume responsibility for the running of the Lodge in the absence of senior management
Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

Advantageous :

Maintenance exp would count in your favour

Previous exp of walking through the camp to ensure guests ‘safety

Qualifications

Grade 12
3-5 years relevant front of house or related experience
3 years solid customer service experience

I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride

What a great position is this…! Is this you?

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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