Duty Manager / Lodge Manager

 

Recruiter:

Dream Hotels and Resorts

Job Ref:

1866019144

Date posted:

Saturday, March 19, 2022

Location:

Pietermaritsburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

A quint safari site, tailored to suit our guests’ unique game preference ; choices range between rustic a-frame, rondavels, or their own private lodge…to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort …

Duties

  • Oversee Front Desk
  • Supervise Front Desk staff
  • Assist with scheduling of Front Desk staff
  • Guest Check In and Check Out
  • Assist in making shuttle bookings
  • Ensure high level of customer service is maintained
  • Maintain clean and tidy appearance of staff
  • Assist with cash, credit card and debit card payments when necessary
  • Ensure a strong host presence at all times
  • Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
  • Assume responsibility for the running of the Lodge in the absence of senior management
  • Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

 

Advantageous :

Maintenance exp would count in your favour

Previous exp of walking through the camp to ensure guests ‘safety

 

Qualifications

  • Grade 12
  • 3-5 years relevant front of house or related experience
  • 3 years solid customer service experience

 

I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride

 

What a great position is this…! Is this you?

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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