Duty Manager

Recruiter:

IntelliStaff

Job Ref:

JHB002144/RD

Date posted:

Tuesday, February 22, 2022

Location:

Polokwane, South Africa

Salary:

MR Hourly

SUMMARY:
Our client is looking for Duty Manager.

JOB DESCRIPTION:

Our client is looking for Duty Manager.
Area: Hoedspruit, Limpopo (Live-in position)
Job Purpose:

To perform routine duties in cleaning, servicing and maintaining of the lodge, Public areas and offices.
The idea of a Manager is to ensure that all the guests’ needs are met and to delegate and manage duties.

Requirements

Arrives punctually and on time for duty
Notify superior of their presence
Get updates and any relevant issues to be addressed
Represent the company in the best way possible
Always acting in the interest of the company's directors and shareholders and their values their credibility and reputation at all times in both their professional and social life.
Developed a strong united team amongst colleagues, whilst always remaining objective neutral and constructive if found in confrontational environments
Have a brief meeting with the staff coming in on duty to run through the day’s events
Familiarizes themselves with the company's policies and procedures and ensure that they are carried out at all times
Make sure all staff is on duty, and let them sign on
Make sure all accounts is send to Office
Check the rooms of his/her guests for any maintenance problems and report to maintenance department immediately
Make sure Breakfast area is ready for guest return, like milk not sour, enough juice and coffee and tea
Greet guest in Reception on return from game drive and direct them through to breakfast
Be there through Breakfast and assist guest if they need any help. Communicate with them
Should there be arrivals, check the room and ensure that all is fine and to the correct standard
Welcome letters must be in place, and room numbers must be given to guests.
Welcome guest and explain Lodge schedules and infrastructure
All guests must sign the Indemnity forms with arrival
Being the person in charge for any guest related queries, problems and questions and resolving them in the best and most effective way to the guests satisfaction and the Lodge's benefit
In time of a big group check-in, make sure that stickers for luggage is prepared
When meals arrive at the respective lodges, ensure a check is done to make sure all items on the menu for the day have arrived.
Hosting all meals, ensuring prompt and correct service at meals
Noting points where improvement can be made
Ensuring that sun-downers for game drives are prepared as per guests
Ensure if all infrastructure (outside lights, guests toilets, etc) is working and necessary maintenance
Ensuring the cleaning of dining area for the next day and early coffee set-up prepared
Ensuring Turn-downs are completed in the evening
Staff drivers are briefed about schedules and staff is picked up on time for early breakfast
Attending to curio shop whenever guests would like to purchase goods
* Ensuring overall quality control and implementation of necessary improvement
Taking care off any site inspections
Ensuring that welcome Sherry's and face cloths are prepared in time of game drive return.
All stock must be monitored once a week in all departments, and be given in to Ops Manager
Hand-over from shift to shift is essential
Perform any other duty and function from time to time as required by Management
Adequate understanding of all goods in the bar and what they are used for
To maintain the hygiene and cleanliness of the bar
To ensure that all your glasses are sparkling at all times
That your bar is adequately stocked before service at all times
That your fridges, including mini bar fridges, are defrosted as soon as they ice up
Ensure that all your mini bars have fresh lemons, clean glasses, as well as ice cubes
Have a good understanding of cocktails
That the office receives all the bills before the final bill has been done for departing
Clean all tables with clean linen in various eating areas, ensure everything is dust free and clean at all times
Cutlery and crockery, to be clean, stain free and buffed after washing and again when setting the tables
Set buffet, prepare various food to be put on the buffet
All rooms and windows must be sparkling clean

Welcome and Check-in:

The gatehouse will inform you of the arrival of new guests
First impressions count and how you meet and greet the guests will help determine the guests stay
Greet the guest in the car park.
Escort the guest to the reception
Offer them a welcome drink
Once everyone is settled introduce yourself and begin with the orientation

Orientation:

Layout of camp
Camp safety - i.e. guest not to walk around unaccompanied during the night
A security guard or ranger is to walk them to and from the rooms, etc.
Close doors due to monkeys, when and where guests can walk around unaccompanied like during the day
What extra activities we offer and when etc.
Explain the safe and that the Lodge can’t be holding responsible for any loses.
Program for the duration of the stay
Sign indemnity
Show the guest to the room and give them a room orientation
Where the mini bar, coffee station, safe is and how to operate the safe
Laundry service and where to leave it
Show the insect repellent, torch, whistle and how to use the air-conditioning remote
If there is a guest with dietary requirements try identify the person as soon as possible so arrangements can be made immediately for them
Perform any other duty and function from time to time as required by management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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