Duty Manager

SUMMARY:
Position: Hotel Duty Manger - Front Office and F&B
Bantry Bay, Cape Town

POSITION INFO:
We are seeking a professional Hotel Duty Manager to oversee front office and food & beverage operations during assigned shifts, ensuring seamless service, operational efficiency, and exceptional guest experiences. The successful candidate will act as the hotel’s representative on duty, managing both guest-facing and back-of-house operations.

Critical Criteria (Requirements)

• Minimum 3–5 years’ experience in hotel operations, with exposure to both Front Office and F&B operations in a 4/5-star property
• Previous supervisory or duty management experience in hotels or luxury resorts
• Strong knowledge of Opera PMS or similar systems and F&B operations
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

Duties & Responsibilities

• Act as Hotel Manager on Duty, overseeing Front Office and F&B operations during assigned shifts
• Ensure smooth check-in/check-out processes and manage reservations and guest services
• Supervise, mentor, and support front office and F&B teams, maintaining high service standards
• Address and resolve guest complaints or requests promptly and professionally
• Coordinate with housekeeping, kitchen, and other departments to ensure seamless operations
• Monitor service delivery, ensure adherence to SOPs, and support continuous improvement initiatives
• Oversee cashiering, billing, and audit procedures to ensure accuracy and compliance
• Support staff training and development to maintain operational excellence
• Uphold hotel standards of professionalism, grooming, and guest interaction
• Live and promote the hotel’s values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven Front Office and F&B management experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan