Document Conversion Supervisor

SUMMARY:
Our client a leading documents storage records & Information management company is looking to employ a Conversion Supervisor to join their team in Cape Town.

POSITION INFO:
Purpose of the role: 

• To ensure that all documents are scanned in line with defined job parameters to meet production targets.

Key Responsibilities: 


Process Management

• Escalates client queries to the Customer Services Consultants for resolution.
• Allocates jobs/workload to achieve maximum productivity.
• Continuously trains and coaches Data Capturers
• Ensures the capturing of documents/information onto the system in line with record classification and retention guidelines specific to each job.
• Ensures that all process requirements are adhered to, i.e. in terms labelling, batching, and input forms.
• Allocates jobs/workload to achieve maximum productivity.
• Supervises all data capturing activities to meet scheduled production requirements.
• Continuously trains and coaches Data Capturing staff.
• Ensures good housekeeping of the Processing Department area at all times.

People Management:

• Ensures that staff is trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increase productivity.

• Supervisory Responsibilities:
• Has overall responsibility for a staff complement of 2-40
• Update and complete statistics daily.
• Must be able to prioritize work accordingly and ensure work is  completed within their SLA. 

Job Requirements:  

• Grade 12.
• Undergraduate qualification is business administration will be highly advantageous
• Minimum 2 years’ experience in production environment (Document Management environment).
• Must have technical IT background..
•  Application Support experience (troubleshooting & end user assistance).
• Microsoft Office experience (mainly Word and Excel).
• Must be available to work overtime as and when required.
• Must have excellent communication and interpersonal skills.
• Must be a team player
• Must have business acumen and be able to communicate with senior to top management levels
• Demonstrate excellent organisational skills
• Must be able to supervise and coach teams
• Must have own vehicle and valid driver’s licence

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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