Distribution Supervisor

SUMMARY:
Distribution Supervisor

POSITION INFO:
Qualifications 

• Matric 

• Wave or realise all orders in SAP, approved for Picking, by date order, collection and delivery point, and recorded via colour sticker on priority.
• Issue all released orders to the Pickers and record the picking slip and picker details on SAP for the control of orders and Pickers Performance.
• Issue orders to the Pickers in priority:
• Delivery due Dates
• Priority requests
• Graphical location of delivery address
• Coloured stickers placed on specific orders of priority
• Constantly correspond with the Dispatch Area on orders released for delivery to customers.
• Monitor the wave and pick report to ensure that 90% of all orders are completed before the end of day.
• Monitor the customer orders to ensure that no order is left incomplete on the Invoicing tables, if there are minimal items still to be invoices, before the end of day.
• All completed customer orders must be handed over to the Dispatch area, prior to the agreed cut-off period, i.e., one daily only, online orders, etc.
• Monitor all customer order issued for picking to ensure that the orders are completed and invoiced before the end of day.
• Oversee the scanning of customer orders pertaining to non-pack size products by following the scanning procedure.
• Monitor the picking, invoicing and handover to Security and ensure that the signatures
• are done with the different allocated pen colours:
• Invoice
• Pickers
• Security
• Drivers
• Reworks
• Receiving
• Monitor the time periods a Picker takes to complete an order. Address any concerns with the Picker.
• Investigate any shortages on the picking slip and hand it over to the Inventory Clerk for updates and approval.
• Conduct two random checks on orders daily (multiple lines) on reverse picking, and apply corrective action where required.
• Control and manage the push system (not pull) from the Pickers to the Invoicing tables.
• Control and manage the handover by of the stock by the Pickers to the Invoicing tables
• per the various geographical regions.
• Control and maintain the correct Employee head count at Invoicing and the Transfer Pullers
• Conduct regular bin maintenance and identify problems in bins, such as:
• one item in two different boxes
• damaged boxes
• damaged product
• purpose of white buff tape
• whether bins are emptied periodically during the day,
• brooms placed in allocated areas
• Warehouse floor constantly clear with no empty boxes, plastic, etc. 
• Conduct continuous QC checks throughout the day on invoicing, the quality of packaging, and the handover of orders.
• Conduct daily QC checks on two random orders (multiple lines) after invoicing and packaging, as well as the overall QC of orders being handed over.
• Check multiple contents in a box, product categories of the products in the box, as well as the maximum product or volume in a box.
• Reprint the case label stickers and invoices, only once authorised by the Warehouse Manager. Reasons must be provided upon completion of an investigation.
• Control and manage the pallets as per the SOP. Consol and Chep pallets must be available every Monday morning.
• Follow the SLA on Collections, Local Deliveries and Long-Distance Orders.
• Daily Communication via e-mail with Value in-house on combining of customer orders, and to confirm the ETA on priority orders.
• Constant communication with Inventory on surplus stock against invoice and signing of once investigated.
• Conduct regular checks in the picking bins, as maintained by the Pickers daily (retrieval of Consol pallets, damages recoded and removed, general bin maintenance).
• Daily ongoing communication between Supervisor and subordinates to positively motivate them.
• Ongoing training and revising on procedures and policies. Once every 3 month’s a practical and theoretical training session must be done and recorded.
• You may be required to work in other areas due to operational requirements.
• Conduct a daily “Green Area” meeting with the staff to discuss the prior day’s progress, and the days tasks required, and lowest performers on Picking and Invoicing
• Communicate clearly and actively throughout the business units with the relevant
• stakeholders (Dispatch, Security and Management).
• Define or redefine key performance indicators for every role in the Department to measure effectiveness of the Department’s operations.
• Provide reasons to the Warehouse Manager on non-performance.
• Interview, select, coach, train, manage, and appraise the performance of the staff.
• Problem solving, negotiate, and address staff challenges in the Department.
• Continuously evaluate the Department’s operations and highlight potential problems or opportunities identified in the operation.
• Cultivate a culture of teamwork in the Department.
• Manage and maintain staff performance levels to ensure KPI and SLAs are met continuously.
• Institute disciplinary proceedings with the HR Department on any Employee who fails to adhere to the KPIs, JDs and any other documented regulations or measures.
• Escalate any incidents pertaining to the Department that require the involvement and attention of the Warehouse Manager and/or senior management.
• Carry out any other duties as maybe required by the Warehouse Manager and/or company 
• Senior Management time to time.
• Check all staff’s clothing to ensure that they are dressed in the appropriate PPE issued to them
• Supervise the procedure of special packing requirements by specific Customers, such as:
• Game
• Makro
• Shoprite
• One Day Only
• Confirm the pack size against customer’s official order, inner and outer barcodes, and placing the correct outer barcode format as per the customer’s requirements.
• Identify practical solutions when the work is backlogged through prioritization and rationalization exercises.
• Investigate customers shortage claims, and the source of the problem, and resolve.
• Abide by the Health and Safety Standards and attend monthly meetings.
• Complying with Company procedures, rules, and regulations.
• Train and upskills staff to ensure they all adhere to the company requirements

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