Dispatch Clerk/Operator - Salt River - R9, 000 – R12, 000 Per Month

Dispatch Clerk/Operator - Salt River - R9, 000 – R12, 000 Per Month

Long-standing Engineering business that produces grinds, and sharpens all types of blades for our industrial and manufacturing customers in South Africa and Southern Africa.

Key responsibilities:

• Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service
• Follow clear instructions and guidelines for receiving and dispatching client orders
• Identify and understand customer needs to provide a high quality of service
• Communicate professionally with customers via telephone and e-mail for purposes of updating customers of the status of their orders
• Directing customer calls to the correct department
• Updating of customer payments received in our accounting package
• Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and maintain Roemer’s very credible reputation
• Capture Sales Orders and process Invoices accurately
• Complete deliveries twice a week
• Understand and adhere to the company and department standards, policies, and procedures with regards to Consumer Protection Act and Occupational Health and Safety
• Adhere to procedures to promote a culture where customers are treated fairly and are properly informed
• Pro-active problem solving and decision-making skills
• Teamwork

Required Skills and Experience:

• Microsoft Outlook, Excel & Word 2010 or current
• Omnia Accounting system (or similar)
  • Processing Sales Orders
  • Processing Invoices
  • Completing Inter Account Transfers
  • Billing Queries
  • Stock queries
  • Customer contact capturing
  • VAT calculations
  • Call handling on PBX
  • Have a Code 8 driver’s license
  • Calculator, Callipers, Ruler

Desirable Skills and Experience:

• Needs excellent attention to detail when doing measurements and calculations
• Must have a demonstrated ability to communicate well verbally and in writing
• Must have the ability to manage time and tasks efficiently and effectively
• Needs to have excellent organizing skills for dispatching goods
• Ability to learn and apply new skills
• Self-motivated with strong team spirit
• Customer-first work ethic
• Excellent multi-tasking skills
• Team player - supports others

Personal Skills and Qualities:

• Self-motivated with strong team spirit
• Excellent multi-tasking skills
• Ability to communicate well to both engineering and non-technical staff
• Time management skills

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