Disability Consultant | Sandton

Job Purpose

To manage disability claims within client portfolio, perform disability assessments and consult to clients with regards to disability, incapacity and absenteeism. 

Requirements: Education and Experience

• BSc Occupational Therapist / BSc Physiotherapist (or equivalent Bachelor’s degree)
• 2 – 3 years clinical experience
• Experience in the health risk management or insurance industry preferable
• Must be registered with HPCSA

Knowledge and skills

• Strong decision-making skills
• Strong problem-solving skills
• Good communication skills, both written and verbal
• Be able to cope in a high-pressured environment.

Business understanding

• Business Acumen

Competencies: Business Skills: CLIENT MANAGEMENT

• Ability to interact with Clients
• Relationship building and stakeholder management
• Client insight
• Innovation Advice

EXECUTION EXCELLENCE

• Strategic Innovative thinking and delivery
• Ability to Think Big Picture (Strategic Thinking)
• Results - Orientated
• Client SLA management and delivery
• Accountability
• Operational excellence
• Managing change
• Creative Problem- Solver

Functional Skills

• Professional
• Hard-worker
• Team-player
• Logical
• Good people skills
• Report writing skills
• Strong work ethic

Core skills

• Build Emotional Connection to the Brand
• Creative and innovative thinking
• Initiative
• Learning Agility

Key performance areas

Manage the disability, ill health and incapacity claims, within client portfolio:

• Compile incapacity and ill health assessments
• Liaise with the client
• Compile reports to clients, weekly, monthly, quarterly and annually
• Liaise with treating and independent medical professionals

Consulting

• Consult with clients on absenteeism, disability, ill health and incapacity issues

Client Management

• Ensure that the client is satisfied with the service received in terms of the claims management
• Conduct training sessions and presentations to clients
• Compile reports and present to clients
• Compile and perform trend analysis
• Ensure status report are accurate and are sent to client as required Case Management
• Ensure claims (incapacity and disability) allocated meet the required standard
• Deal with Client queries
• Ensure effective communication with role players involved in the claims process

General

• Assist in projects where required
• Attend all meetings where required

Further Education

• Engage in professional and other developmental activities, as they arise e.g. CPD sessions etc.

Technical

• Extensive practical experience on Microsoft office (outlook, word, excel, powerpoint)