SUMMARY:
Director / Operations Manager – Luxury Hospitality Group
A prestigious and rapidly growing luxury hospitality group is seeking an experienced
Director / Operations Manager to oversee the operational excellence across multiple properties. This is a high-impact leadership role for a strategic, results-driven professional with a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Provide strategic oversight and operational management of all properties, ensuring consistent high standards across hospitality, guest services, and facilities.
- Lead, mentor, and develop management teams across departments to drive performance, accountability, and staff engagement.
- Develop, monitor, and optimise operational budgets, financial performance, and cost efficiencies.
- Ensure compliance with health, safety, and regulatory requirements.
- Implement operational processes, procedures, and systems to enhance efficiency and guest satisfaction.
- Collaborate with executive management to shape long-term strategy, growth initiatives, and business development opportunities.
- Maintain relationships with key stakeholders, suppliers, and partners.
Requirements:
- Proven experience (7+ years) in senior operations management or executive hospitality roles, preferably within luxury hotels, lodges, or resorts.
- Strong leadership, communication, and organisational skills.
- Financial acumen with experience in budgeting, forecasting, and operational optimisation.
- Ability to manage multiple properties or sites effectively.
- Strategic thinker with hands-on operational expertise and a results-driven mindset.
- Exceptional problem-solving and decision-making capabilities.
What We Offer:
- Competitive executive remuneration package.
- Opportunity to lead operations within a prestigious luxury hospitality brand.
- Collaborative, high-performance work environment.
- Exposure to strategic growth initiatives and career development opportunities.
POSITION INFO:
Director / Operations Manager – Luxury Hospitality Group
A prestigious and rapidly growing luxury hospitality group is seeking an experienced
Director / Operations Manager to oversee the operational excellence across multiple properties. This is a high-impact leadership role for a strategic, results-driven professional with a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Provide strategic oversight and operational management of all properties, ensuring consistent high standards across hospitality, guest services, and facilities.
- Lead, mentor, and develop management teams across departments to drive performance, accountability, and staff engagement.
- Develop, monitor, and optimise operational budgets, financial performance, and cost efficiencies.
- Ensure compliance with health, safety, and regulatory requirements.
- Implement operational processes, procedures, and systems to enhance efficiency and guest satisfaction.
- Collaborate with executive management to shape long-term strategy, growth initiatives, and business development opportunities.
- Maintain relationships with key stakeholders, suppliers, and partners.
Requirements:
- Proven experience (7+ years) in senior operations management or executive hospitality roles, preferably within luxury hotels, lodges, or resorts.
- Strong leadership, communication, and organisational skills.
- Financial acumen with experience in budgeting, forecasting, and operational optimisation.
- Ability to manage multiple properties or sites effectively.
- Strategic thinker with hands-on operational expertise and a results-driven mindset.
- Exceptional problem-solving and decision-making capabilities.
What We Offer:
- Competitive executive remuneration package.
- Opportunity to lead operations within a prestigious luxury hospitality brand.
- Collaborative, high-performance work environment.
- Exposure to strategic growth initiatives and career development opportunities.
