Director: ICT Operations and Customer Service ICT Services

 

Recruiter:

HR Genie

Job Ref:

2476

Date posted:

Thursday, October 14, 2021

Location:

Gqebera, South Africa

Salary:

R0 per month


SUMMARY:
In line with the mandate of Nelson Mandela University's People and Operations Branch, the incumbent

POSITION INFO:

Disclaimer:

No applicant would be allowed to apply and/or would be accepted after the closing date (29 October 2021).  

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

 ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc. must be displayed on CV.

Applications must be accompanied by a cover page on which applicants explain how they meet the requirements of the post.

 

CORE PURPOSE OF JOB

In line with the mandate of Nelson Mandela University’s People and Operations Branch, the incumbent is expected to effectively direct and lead ICT service delivery and operations function towards achievement of the University’s vision, mission, goals and objectives.

 KEY PERFORMANCE AREAS

  • Provide strategic and transformational leadership for the ICT Operations and Customer Services Directorate.
  • Provide thought-leadership and research in developing and implementing the University’s technology strategy roadmap.
  • Direct the provision of ICT customer Services (end user support and training) in a complex environment with diverse user groups.
  • Provision of support to Faculties and Departments in conceptualizing and implementing Digital transformation projects.
  • Direct the planning, maintenance and support of ICT core infrastructure across all campuses.
  • Direct the provision of Unified telecommunication Services for the university.
  • Manage a team of ICT system Engineers and technical specialists in the Directorate
  • Manage and monitor financial resources and assets in the Directorate
  • Manage sourcing of the university’s ICT infrastructure and services

CORE COMPETENCIES

 
  • Leadership and strong interpersonal and negotiation skills.
  • Demonstrated competency to develop and implement technology strategies and operational plans.
  • Extensive experience in project management based on leading methodologies e.g Prince2 and PMBOK.
  • Proven strong conceptual, analytical and problem solving skills.
  • Experience in writing and evaluating business proposals and reports.
  • Proven ability to lead diverse and specialist teams.
  • Proven experience in managing ICT infrastructure and associated cyber and Information security in complex environments.
  • Demonstrable experience in the strategic application of ICTs in support of core an organisation’s core and ancillary functions.
  • Proven ability to innovatively identify business and ICT trends and to take pro-active action.
  • Knowledge of and experience in the application of best practice IT architecture frameworks (e.g TOGAF).
  • In-depth understanding of IT governance leading practices and frameworks including CoBIT, ITIL
 

REQUIREMENTS

 

M+4 qualification in Information Technology or Computer Science

At least 6 - 10 years relevant managerial experience in a similar ICT related field.

 

Disclaimer:

No applicant would be allowed to apply and/or would be accepted after the closing date (29 October 2021).  

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

 ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc. must be displayed on CV.

Applications must be accompanied by a cover page on which applicants explain how they meet the requirements of the post.

 



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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