Digital Security (Electronics) - Technical Helpdesk Operator

JOB DESCRIPTION

JOB TITLE: Hotline Support (Call Center Agent)

DEPARTMENT/LOCATION: Johannesburg, South Africa

1. 1. JOB RESPONSIBILITIES

This position will be the part of Africa Call center service department. The daily works are as following:

• Answer the phone call to support client to solve technical issues like password reset, device operation, basic troubleshooting, etc;
• Reply emails from clients for technical questions;
• Self-learning and operating products to improve technical knowledge base;
• Output the review presentation and how to files or videos as the team sharing files.

2. SKILL REQUIREMENTS

• Have basic knowledge of internet;
• At least 2 years call center experiences and know how to handle different clients politely;
• Familiar with Microsoft software like word, excel, PowerPoint, etc.;
• Similar working experiences in CCTV industry will be advantage.

3. PERSONAL REQUIREMENT

• South Africa citizen or South Africa Permanent Resident
• Hold valid Passport
• Fluent with English and other language (French) will be advantage
• Strong analytical ability
• Problem-solving aptitude
• Ability to work independently
• Good communication skills, both orally and in writing
• Willing to learn
• Compressive pressure
• Patient
• Strong team spirit
• Have worked with people who have different culture background

4. Package & Remuneration

Salary: R11000 or above

Benefit? Teambuilding, coffee/tea activities and so on

If you have not had any response in one month, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.