Digital Customer Service Agent - Pretoria

SUMMARY:
Our client in the Public Sector has an opportunity available for a Digital Customer Service Agent in the Pretoria area. This will be a contract position for 12 months.

POSITION INFO:

Requirements:

• An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. OR
• A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments.
• Knowledge of GEPF products and services will be an advantage
• Computer literacy that would include a good working knowledge of Microsoft Office products
• Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage
• Knowledge of client relations management
• Knowledge of Employee Benefits

• Handle all face to face enquiries received effectively;
• Follow up and finalize enquiries referred to other business units, within the agreed time frames;
• Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame
• Provide Client liaison services within the office
• Provide/ request feedback to various clients and stakeholders 
• Update on all the relevant Company systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.