Dialler Administrator/Specialist

SUMMARY:
One of the leading financial services providers based Goodwood is looking for an experienced Dialler specialist to join their team.

POSITION INFO:

KPI’s

•    Align dialler campaigns to new business processes and requirements
•    Align dialler campaigns to existing customer management processes
•    Prepare post implementation reviews of campaigns with change proposals where necessary
•    Identify Call Blending Management opportunities
•    Ensure processes are documented with latest activities
•    Analyse reports and interpret results while making recommendations to further improve results
•    Ensure activity logs are kept and anomalies or success rates are reported
•    Project support role as required by management

Requirements

•    Senior Certificate – Grade 12.
•    Must have min 3 to 5+ years’ experience within the Presence dialler environment.
•    Scenario based capacity planning – outbound.
•    Tableau and SQL report writing (advantageous)
•    Diploma or certificate in Statistics and/or workforce planning (advantageous)
•    Willing to work shifts

***This is a Fixed Term Contract position

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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