Dialer Administration

Purpose 

To manager and administer the dialer and telephony systems within the call center to optimize call campaigns and agent productivity. 

Minimum requirements

• Matric.
• Relevant Diploma or Degree.
• Dialer Admin experience.
• SQL experience. 

Main duties

• Administration of daily campaigns.
• Agent monitoring.
• Dialer reporting.
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Build a positive image by exceeding client expectations at all times.
• Treat internal and external customers fairly at all times.