Diagnostic Technician

SUMMARY:
PURPOSE:
 
The purpose of this role is to manage the repair cycle and diagnose pre-defined faults on POS Devices. The role entails a strong logistical attention to detail in order to manage the process effectively and efficiently.  The successful candidate needs to manage with diagnosing faults, replacing components, and overseeing the diagnostics team, ensuring that the team carries out their duties meeting client requirements and quality of work as well as operational standards before being returned to customers or deployed in the field. 
 

POSITION INFO:
FORMAL EDUCATION:

• Grade 12 (NQF 4)
• Qualification (NQF 4) in Logistics/Stock Control/Store Keeping/Warehouse Management (advantageous)

• 3 years' experience in logistics/stock control/store keeping/warehouse management
• 1–3 years’ experience in a technical repair/workshop environment.
• Proven experience in component-level fault finding and hardware diagnostics.
• Working on reports

• Driver's license with reliable transport
• Knowledge of banking merchant handheld devices architecture and components.
• Experience with diagnostic tools and software.
• Familiarity with BIOS, firmware upgrades, and hardware drivers.
• Basic understanding of operating system installations and configurations

• Manage POST devices diagnostics
• Conduct stock takes
• Planning material requirements (MRP)
• Continuously keep an accurate record of all backup and consignment stock
• Ensure that warranty parts are returned to OEM in required timeframe
• Manage repair cycle
• Manage the distribution and delivery of stock to the internal clients
• Reduce operational expenses
• Sending out of accurate communications (e.g. ETA's, escalations and risks)
• Effectively build and maintain good relationships and interactions with others
• Supervising and coordinating a team of six Diagnostics Technicians, including task allocation and resource planning.
• Consolidating serial numbers received from colleagues and communicating stock that is operational and requires transfer to the SB80 SLOC.
• Communicating RMA serial numbers to various vendors, most notably Altron and Verifone.
• Consolidating stock-take spreadsheets for submission to the Team Leader and assisting with variance investigations.
• Serving as the first recipient of work orders from the Logistics Team Leader and ensuring that all relevant information is distributed to the appropriate resources.
• Overseeing the escalation of devices with profiles to Regional Managers.
• Providing operational support and coordination to ensure the smooth execution of diagnostic related activities.
• Providing detailed list of devices coming to Diagnostics with Merchant Profiles
• Removal of Merchant Profiles through commination with SBSA Personnel
• Escalating Technical Issue pertaining to new devices
• Consolidating of all linking templates and sending to Logistics to upload on SAP
• Ensuring that aging stock is prioritised 1st, creating a flow on which stock needs to be attended first

• Ability to Receives, logs, validates completeness and practicality of PO's, spares issued, goods receipts, stock order transfers and purchase requests
• Comply to set policies, processes and contractual agreements
• Ensure that the neatness and general tidiness of warehouse(s) and store(s) are maintained continuously.  Ensure that all backup equipment is stored, packaged and handled according to the current National Logistics Standard and relevant policy. Continuously ensure that all health and safety requirements within the warehouse or store environment are not only met but also adhered to.
• Ability to manage a team and adhere to tight deadline.
• Manage time effectively.
• Good communication and interpersonal skills.
• Engage with customers
• Reporting skills