DevOps and Service Consultant

 

Recruiter:

Jordan HR

Job Ref:

JHB006142/H

Date posted:

Tuesday, August 9, 2022

Location:

Pretoria, South Africa

Salary:

Hourly


SUMMARY:
Contract Ending : December 2024
Hybrid - Home, Midrand, Pretoria

  • Solving and assisting with permission issues on the platform
  • Executing standard service requests (service user lifecycle etc.)
  • Operating platform specific ops projects (no code changes)
  • Owning the Customer Experience (close collaboration with business departments)
  • Taking the BMW Platform User Documentation to the next Level
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
  • Close collaboration with 3rd Level Support/Development and SaaS vendor teams


JOB DESCRIPTION:

  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
  • Flexible communication on multiple support channels (ITSM, Teams, email)
  • Precise and diligent execution of ops processes
  • A technical background in operating and supporting IT Platforms
Working OnCall Duty

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Infrastructure Manager
Location: Johannesburg
Salary:
Are you an experienced Infrastructure Manager who enjoys staying hands-on while leading critical IT operations? This is an excellent opportunity to take ownership of a complex infrastructure environment, drive technical excellence, and play a key role in ensuring the reliability, security, and scalability of enterprise systems.
Today


Solutions Specialist
Location: Johannesburg
Salary:
Are you a solutions-driven systems specialist with experience in transport and logistics technology? This is an exciting opportunity to become a key subject matter expert, working with business-critical applications, driving system improvements, and supporting operational excellence across a dynamic and fast-paced environment.
Today


Account Manager
Location: Johannesburg
Salary:
Are you a driven Account Manager with a strong technical background and a passion for building lasting client relationships? This is an exciting opportunity to join a growing organisation where you'll take ownership of key accounts, drive business growth, and make a tangible impact from day one.
4 days ago


Professional Services Implementation Specialist
Location: Johannesburg
Salary:
Are you a Quadient Inspire professional looking for a remote opportunity where you can work on complex implementation projects, document composition solutions, system integrations, and automation initiatives? Join a dynamic team where your expertise in Quadient Inspire, C#, PowerShell, and data processing will play a key role in delivering innovative customer communication management solutions.
7 days ago


DevOps Engineer
Location: Johannesburg
Salary: Monthly
We are looking for an experienced devops Engineer to help accelerate our cloud transformation journey and support the delivery of secure, scalable, and high-performing technology solutions. In this role, you will design and manage Microsoft Azure infrastructure, implement CI/CD pipelines, automate operational processes, and improve system reliability across our technology landscape.The successful ...
8 days ago


Back End Java Develoepr
Location: Johannesburg
Salary:
Are you a Senior Back-End Developer who thrives on building scalable systems, solving complex technical challenges, and driving innovation? This is an exciting opportunity to join a technology-focused environment where your expertise will contribute to the development of high-performance solutions used in mission-critical applications.
11 days ago


Customer Support Representative
Location: Johannesburg
Salary:
Are you a customer-focused professional with strong problem-solving skills and a passion for technology? This is an exciting opportunity to join a growing support team where you can combine customer service expertise with technical investigation and data analysis.
11 days ago


3345 Full Stack Developer (Expert)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:As a Senior Expert Level Java consultant, you will be part of the Mainframe to Cloud Migration teamresponsible fortransitioning legacy COBOL/PL1 applications to a modern Java-based cloud architecture.Resource Planning and budget managementPrevious exposure to finance function (either in finance function or Agile Master for a team that services afinance function)Ability to manage a...
14 days ago


Senior DevOps Engineer
Location: Johannesburg
Salary:
Senior devops Engineer (Backend Development Skills Required)Hybrid (Bedfordview) | Senior Level | 5–10+ Years Experience | 24/7 Production On-Call Rotation Our client is seeking an experienced Senior devops Engineer with strong backend software development skills to take ownership of a complex, multi-cloud production environment.This is a senior, hands-on engineering role for someone wh...
18 days ago


Senior Software developer
Location: Johannesburg
Salary: Monthly
We are seeking an experienced Senior Developer / Software Architect to lead the evolution of enterprise platforms, drive architectural best practices, and deliver scalable, modern software solutions. This role combines hands-on development, solution architecture, stakeholder engagement, and technical leadership within an Agile environment.
23 days ago


Create a free job alert for DevOps and Service Consultant in Pretoria

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions