DevOps and Service Consultant

Recruiter:

Jordan HR

Job Ref:

JHB006142/H

Date posted:

Tuesday, August 9, 2022

Location:

Pretoria, South Africa

Salary:

Hourly

SUMMARY:
Contract Ending : December 2024
Hybrid - Home, Midrand, Pretoria

Solving and assisting with permission issues on the platform
Executing standard service requests (service user lifecycle etc.)
Operating platform specific ops projects (no code changes)
Owning the Customer Experience (close collaboration with business departments)
Taking the BMW Platform User Documentation to the next Level
Compiling of user and operational manuals
Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
Enhancing and editing process documentation
Ability and willingness to coach and give training to fellow colleagues and users when required
Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
Close collaboration with 3rd Level Support/Development and SaaS vendor teams

JOB DESCRIPTION:

IT Service Management (according to ITIL), 2nd Level Support
High Customer Orientation
Strong understanding of Problem, Incident and Change processes (PIC)
Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
Flexible communication on multiple support channels (ITSM, Teams, email)
Precise and diligent execution of ops processes
A technical background in operating and supporting IT Platforms

Working OnCall Duty

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

SAP Functional Consultant (Senior) - 3139
Location: Centurion
Salary: Monthly
A client in the automobile industry is looking for a SAP MM Functional consultant (Senior)
63 days ago

Front End Developer React/React Native
Location: Pretoria
Salary:
We Require a Front End Developer React/React Native in PTA Menlyn Maine.
Today

Salesforce Developer
Location: Johannesburg
Salary:
1 day ago

Platform Engineer
Location: Johannesburg
Salary:
2 days ago

Senior Manager: Enterprise Engineering
Location: Johannesburg
Salary:
Our client in the telecommunications sector is looking for a professional Senior Manager: Enterprise Engineering on a contract duration of 5 months.
3 days ago

Java Developer
Location: Centurion
Salary:
âï¸ Seeking a Senior Back-End Developer - Hybrid role (Johannesburg).
3 days ago

Senior Project Manager IT
Location: Johannesburg
Salary: Market related
Senior Project Manager IT
6 days ago

Cloud Specialist
Location: Johannesburg
Salary: R30 000 - negotiable dependant on experience
We are seeking a Cloud Specialist to lead the design, deployment, and management of secure, scalable, and cost-effective cloud infrastructure solutions.
10 days ago

Technical Programme Manager
Location: Johannesburg
Salary: 600 Hourly
New contract opportunity available - 6 Months with extension - For top tier Financial services company,Technical Project Manager to lead and deliver a multi-year software modernization program. The role requires end-to-end accountability for planning, execution, governance, and delivery of modernization initiatives—ranging from legacy system transformation to adoption of modern cloud-native ...
10 days ago

BI Developer
Location: Johannesburg
Salary: 500000 Annually
A global leader in mobility solutions, providing car rental, fleet management, and vehicle hire services to both corporate and individual customers is looking for a BI Developer to join their team in the East of Johannesburg.
14 days ago

DevOps and Service Consultant

Similar jobs you might be interested in:

Create a free job alert for DevOps and Service Consultant in Pretoria

Jobseekers

Recruiter

General