DevOps and Service Consultant

 

Recruiter:

Jordan HR

Job Ref:

JHB006142/H

Date posted:

Tuesday, August 9, 2022

Location:

Pretoria, South Africa

Salary:

Hourly


SUMMARY:
Contract Ending : December 2024
Hybrid - Home, Midrand, Pretoria

  • Solving and assisting with permission issues on the platform
  • Executing standard service requests (service user lifecycle etc.)
  • Operating platform specific ops projects (no code changes)
  • Owning the Customer Experience (close collaboration with business departments)
  • Taking the BMW Platform User Documentation to the next Level
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
  • Close collaboration with 3rd Level Support/Development and SaaS vendor teams


JOB DESCRIPTION:

  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
  • Flexible communication on multiple support channels (ITSM, Teams, email)
  • Precise and diligent execution of ops processes
  • A technical background in operating and supporting IT Platforms
Working OnCall Duty

 

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