Despatch/Customer Service/Driver

 

Recruiter:

Key Recruitment

Job Ref:

34210

Date posted:

Thursday, June 23, 2022

Location:

Salt River, South Africa

Salary:

R6.8k - 7k per month


SUMMARY:
Customer Dispatch Operator

JOB DESCRIPTION:

Customer Despatch Operator Driver

One of our clients based in Salt River Cape Town is  looking for a Customer Despatch Operator to join our team and deliver first class customer service to our new and existing customers.

Key responsibilities:

· Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service

· Follow clear instructions and guidelines for receiving and dispatching client orders

· Identify and understand customer needs to provide a high quality of service

· Communicate professionally with customers via telephone and E-mail for purposes of updating customers of the status of their orders

· Directing customer calls to the correct department

· Updating of customer payments received in our accounting package

· Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner

· Ensure action is taken to increase customer retention, loyalty and maintain Roemer's very credible reputation

· Capture Sales Orders and process Invoices accurately

· Complete deliveries twice a week

· Understand and adhere to the company and department standards, policies and procedures with regards to Consumer Protection Act and Occupational Health and Safety

· Adhere to procedures to promote a culture where customers are treated fairly and are properly informed

· Pro-active problem solving and decision-making skills

· Teamwork

Required Skills and Experience:

  • Microsoft Outlook, Excel & Word 2010 or current
  • Omnia Accounting system (or similar)
  • Processing Sales Orders
  • Processing Invoices
  • Completing Inter Account Transfers
  • Billing Queries
  • Stock queries
  • Customer contact capturing
  • VAT calculations
  • Call handling on PBX
  • Have a Code 8 driver's license
  • Calculator, Callipers, Ruler

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Create a free job alert for Despatch/Customer Service/Driver in Salt River

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions