Desktop Technician - L2

SUMMARY:
Desktop Engineer L2

POSITION INFO:

Our client a Global Tech firm is seeking a Desktop Technician L2 to join their team in Sandton on a contract basis. Our client offers great benefits, stability, growth and an attractive salary.

Description

Our client requires a Desktop Technician at L2 Level to assist with client services and support.

Requirements

Client services and support:

• Setup and support user desktop/laptop equipment including VDI Support;
• Networking: patching & tracing of points along with Server and Switch support;
• Mobile devices support (Mobile Iron);
• Multimedia support: Board checks assisting with meetings zoom included;
• Ownership of Incident and Problem management lifecycles

Infrastructure & Technology:

• Assist global engineering teams to maintain local infrastructure;
• Active part of the software deployment lifecycles (testing, communication, deployment);
• Identify chronic issues and remediate / escalate accordingly
• Executive and trading desk Support: 3 Different Business units with many different Applications for each BU
• Management of local projects and initiatives: OS migrations, user moves, hardware decommission, asset management, Infrastructure moves etc.

 Other Functions and Responsibilities:

• Procurement and administrative tasks around hardware orders and invoices;
• Create/maintain local IT knowledge documentation.
• After hours, Support on weekends and public holidays Eg: Power down events

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