Desktop Technician

SUMMARY:
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POSITION INFO:

Knowledge and Experience:

• Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
• Advanced knowledge of Active Directory.
• Experience with the configuration and administration of MS Office products.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers, Laptops and Networking).
• Support & Troubleshooting: Provide direct support for laptops, desktops, printers, and peripherals, with a primary focus on Windows 10/11 environments
• Diagnose and resolve Wi-Fi/LAN issues, including troubleshooting DHCP/DNS, basic VLAN configurations, SSIDs, and captive portals.
• Maintain high-quality Knowledge Base (KB) articles, asset registers, change logs, and network diagrams under the strict requirement that completed work must be fully documented.
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCPIP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• At least 5 years server support and maintenance experience.

Qualifications:

• At least a Matriculation certificate.
• International MCSE / MCSA or equivalent certification
• A+, Server+, N+ or similar qualification an advantage.
• Networking and Firewall experience advantageous.
• SQL DB experience advantageous.