Desktop Support Specialist

Recruiter:

Pro Tem Recruitment

Job Ref:

1793268110

Date posted:

Thursday, October 7, 2021

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Role Description:

Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.

Role Requirements:

Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
Ensure desktop computers interconnect seamlessly with diverse systems.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Recommend and implement upgrades on systems to ensure longevity.
Assess functional needs to determine system purchase specifications.

Education, Qualification and Experience

Grade 12/ Matric Certificate
CompTIA A+ or equivalent
CompTIA N+ or equivalent
ITIL Foundation
MCP or equivalent
MCSE, MCSA Windows 10, MCSA 365 or equivalent
2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.

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Desktop Support Specialist

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