Desktop Support Engineer

Recruiter:

CSG Recruit

Job Ref:

MDWDeskEng

Date posted:

Monday, November 28, 2022

Location:

CapeTown, South Africa

Salary:

TBC

SUMMARY:
Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation.

JOB DESCRIPTION:

Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications.
To diagnose and resolve hardware related issues on Desktops and Laptops.
Manage and update assigned service calls via a Service Desk Software solution.
Assist with audio-visual and technical requirements for meetings and presentations
Assist with Change and Release management activities (application testing, software delivery)
Maintain a shared knowledge base and engage in formal and informal knowledge transfer
Assist with the investigation of new technology, hardware and software.
Adhere to company processes and procedures including relevant documentation
Diagnose and resolve hardware related issues on Desktops and Laptops

IT qualification/background (A+, N+, MCP)
4 -6 years’ experience in an IT user support role within a professional services environment
Must have working knowledge of Desktop/laptop hardware, multifunction printers, networking
Must be able to work afterhours when required (on a shift basis)
Knowledge of and experience in supporting Information sources and trading systems highly advantageous.
A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations.
Experience of device support (including mobile devices).
Extensive experience working as a technical team member within a busy and complex IT organisation
Knowledge of and experience in supporting information sources and trading systems highly advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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