Desktop Agent X6

SUMMARY:
Desktop Agent

POSITION INFO:

Our client a Global tech firm is seeking 6 Desktop Agent to join their team in Cape town. Initially this will be a 3 month contract and then converted to a perm position.

Description

Key performance areas will be:

• Providing first line systems support to head office and stores users
• Liaison with head office and store staff, colleagues and vendors
• Accurate call logging and routing
• Ownership of calls - follow-up on calls and feedback to users
• Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
• Preferable on site in Cape Town as they will be considered for permanent roles after 3 months contract. 

Requirements

• Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
• Retail background would be highly advantages
• At least two years IT service desk experience
• Excellent verbal and written communication skills in English and proficiency in a second language
• Must be able to work flexible hours
• Able to work under pressure

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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