Designate Manager

SUMMARY:

My client has over 238 store within Southern Africa and is one of the most innovative FMCG retailer within South Africa. They are in search of experienced customer centric Managers to join their West Rand team.

POSITION INFO:

The suitable candidate must be willing to work longer hours and must be knowledgeable about the FMCG industry.

Key Responsibilities:

• Stock management and stock systems
• Providing excellent service to customers
• Take pride in daily work activities and ensure that his/her department/s is clean and tidy
• Must ensure that his/her staff are clean and tidy
• Be aware of prices, price labels and price changes
• Be able to count accurately
• Be able to apply and adhere to standards
• Be friendly and co-operative with customers and be willing to help them
• Able to stay calm in conflict situations
• Understand payment methods and procedures
• Understand customer service principles
• Have or to acquire the knowledge the procedures to be followed when a price query is encountered
• Have or to acquire the knowledge who to refer customer problems to if unable to sort out or help the customer
• Understand relevant legislation involved
• Take responsibility for his/her daily tasks and that of staff members to ensure that the work is done to the expected standard
• Take responsibility for mistakes / errors made and discipline where necessary
• Must be able to plan and organise the activities of the branch/shop effectively
• To solve staff problems adequately
• To motivate others
• Promote teamwork

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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