Debtors Controller

Summary

The purpose of this position is to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met.

The individual in this role will assist with the following functions:

• Driving debtors’ collections to meet required branch targets

• Facilitate the resolving of customer disputes and queries

• Building and maintaining good customer relations

• Collaborating with sales departments to drive the collections from customers

• Minimize the provision for bad debts and bad debts written off in the branch

Key Performance Areas:

• Allocation of debtor’s collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and liaising with customers on a daily basis to ensure remittances are received for payments received
• Managing minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issued
• Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested i.e. invoices, statements etc. Continued dedication to customer satisfaction and service excellence will be key
• Collate and follow up on weekly disputes list for interdepartmental queries
• Compiling accurate monthly debit order files and submission to National
• Capturing of journal entries from interbank transfers for approval by Manager
• Ensure proper and timeous communication with and responses to requests for information
• Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the account
• Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted
• Assist the Commercial Manager with timeous and accurate information, recons and documentation as requested
• Ensure compliance in area of responsibility to statutory regulations pertaining to good corporate governance
• Ability to encourage, develop and implement operational innovation

Requirements:

• Minimum Grade 12 or equivalent qualification and other appropriate job-related work course
• Minimum of 5 years’ experience in similar position
• Experience working on Autoline
• 2 – 3 years’ experience as a Debtor’s controller 
• Code 8 Driver's License/EB
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Coordination — Adjusting actions in relation to others' actions.
• Time Management — Managing one's own time and the time of others.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Instructing — Teaching others how to do something.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Speaking — Talking to others to convey information effectively.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.