SUMMARY:
Job Title: Debtors Clerk
Location: Centurion (Irene)
Remuneration: +- R14 000 - R15 000 per month
Our client in Irene is looking for a Debtors clerk to join their financial team. The ideal candidate needs to manage and maintain the debtor's book by using a ticketing system, ensuring timely collection of outstanding payments, accurate record-keeping, and professional communication with clients via phone and email.
POSITION INFO:
Duties & Responsibilities:
Debt Collection & Follow-up
Contact clients via phone and email to follow up on outstanding invoices
Ensure all follow-ups are logged in the ticketing system
Maintain a proactive approach to reduce overdue accounts
Ticketing system managing
Create, update and close tickets related to debtors' queries and payment issues
Track ticket progress and escalate unresolved issues when necessary
Ensure all client interactions are documented in the system
Accounts reconciliation
Match payments to invoices and update the accounting system
Investigate and resolve discrepancies on customer accounts
Client communication
Professionally handle inbound and outbound calls related to debt collection
Liaise with clients regarding payment terms, outstanding balances and invoice queries
Send statements, invoices and reminders
Reporting
Prepare weekly and monthly aging reports as required
Highlight high-risk accounts to the manager
Qualifications:
Matric (Grade 12) minimum
Experience:
2-4 years experience in a debtors / accounts receivable role
Experience in using a ticketing system will be highly advantages
Strong telephone and customer service skills
Proficient in MS Office
Excellent English verbal and written communication skills
Strong organisational skills and time management skills
Detail-orientated and accurate
Must be a problem solver, self-motivated and able to work in a team
