Debtors Clerk

SUMMARY:

The Debtors’ clerk responsibilities entail helping in recovering outstanding debt. To be successful in this role, you should possess the ability to show off both your customer service & collections skills, when liaising with our customers

POSITION INFO:

DUTIES & RESPONSIBILITIES

• Complete debtors’ function
• Ensure timeous and accurate recording of all invoices, debit, and credit notes
• Monitoring of accounts to ensure that payments are received timeously and are up to date
• Administering Debtors / Debt collection - Follow up on outstanding accounts
• Collect overdue monies and timeously flag overdue accounts to relevant staff and management
• Daily, weekly, and monthly reporting including age analysis, reconciliations, processing
• Collect overdue monies and timeously flag overdue accounts to relevant staff and management
• Accurate and constant follow up with customers regarding outstanding payments
• Deal with queries from clients and reconciling of customer accounts where necessary
• Accurate and constant follow up with customers regarding outstanding payments
• Filing and ensuring all documentation sequence is controlled
• Opening new accounts
• Daily and monthly reporting to management

• 2-3 years experience in a similar role (Client Service / Debt Collection)
• Previous debt collection experience and techniques would be advantageous
• Excellent negotiations and communication skills

• Excellent verbal and written communication in English and Afrikaans
• Good time management skills, showing the ability to manage self and prioritise tasks
• Be able to handle and deal with conflict situations
• Listening Skills
• Matric or equivalent qualifications
• Tertiary qualification (desirable but not essential)
• Good working knowledge of MS office and IT packages
• Computer literacy
• Impeccable business acumen in both written and communication skills

• Highly organised
• Ability to multi-task
• Reliable
• Self-motivated
• Attention to detail is essential
• Ability to work under pressure
• Great customer service attitude
• Professionalism
• Patience
• Positive Attitude
• People-Oriented
• Professional and exceptional telephone etiquette with a clear speaking voice

NB! This job is now closed. You can apply for other jobs by uploading your CV.