Debt Review Agent

Recruiter:

Lewis Group

Job Ref:

2482892710

Date posted:

Saturday, June 7, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities:

Sound knowledge of the end-to-end Debt Counselling Process
An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts/regulations and how these impact the client’s debt review application
Computer literacy in MS Office (Word, Excel and Outlook) and good typing skills
Good organizational and communication skills
Methodical and attention to detail in a high pressurized and deadline-oriented environment
Strong problem-solving skills
Customer Service Skills

Duties (but not limited to):

Resolving queries dealing with:
Debt Counsellor / PDA / customers and relevant stakeholders
Reckless Credit queries.
Client balances and account queries.
Payment and debit order refund queries.
Reach monetary collection target
Keep Debt Review database up to date
Draft Certificate of balance and PROPOSAL responses
Resolve client questions and queries(short/non-payment)

Key Requirements:

Grade 12
Certificate in Debt Counselling OR Tertiary Qualification (advantageous)
Must have 2-3 years’ debt review / counseling work experience
Be able to work under pressure
Computer literate – sound excel knowledge will be an advantage
Knowledge of Debt Counselling Systems will be an advantage
Fluent in the English and Afrikaans language

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