Debt Recovery Consultant

 

Recruiter:

Open Source (Pty) Ltd

Job Ref:

CPT001276/JL

Date posted:

Tuesday, February 22, 2022

Location:

Midrand, South Africa


SUMMARY:
We are recruiting for a Debt Recovery Consultant!!
Duration: 3 Year Contract

JOB DESCRIPTION:

Minimum Years of Experience:
2 + Years

Minimum Qualification:
National Diploma

Role Tasks:
  • Telephonic contact with delinquent customers
  • Tracing clients via the use of Company assigned tools to gain alternative contact numbers to contact
  • Sending legal correspondence to clients notifying them of their default and actions required to remedy the account
  • Liaison with customer’s bankers, insurance companies,
  • Attorneys
  • Liaison with external tracers and collection agents
  • Working an average of 72 accounts a day with the intention to reduce the rate of delinquency in-line with monthly targets and budget
  • Negotiating and recommending payment terms for delinquent accounts, based on the prescribed procedure of the department, or by supervisor
  • Educating consumers of alternative solutions such as the NCA Section 127 voluntary surrender procedures
  • Prioritize the minimization of migration of accounts by effectively managing the account with the client to ensure resolution within 30 days of the default.

Soft Skills:
  • Excellent Time Management skills
  • Good conflict resolution skills
  • Good verbal and written communication
  • Problem-solving ability
  • Empathy
  • Company Image carrier
  • Listening Skills

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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