Data Capturer (International Software Company)

Duties and Responsibilities:

• Review and evaluate customer applications
• Verify and update all customer details onto the system
• Review and assess customers affordability and credit worthiness
• Offer debit order option with every customers' call
• Capture 30 Orders per hour
• Maintain customer services
• Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders
• Improve overall customer experience and service delivery statistics
• Quality control
• Ensure the accurate capturing of customer account details onto the system
• Follow company processes accurately to ensure quality of service delivery
• Administration and reporting
• Ensure the accurate completion of time sheets on a daily basis
• Ensure all verification documents are completed and approved within the required timeframes

Requirements:

• Grade 12/matric or equivalent
• MS Office (Word, Excel, PowerPoint and Outlook)
• One year experience in office administration and/or a data capturing preferably in a contact centre environment
• Clear understanding of an operational contact centre environment
• Attribute and behaviours
• Positive and energetic
• Managing work and time to meet the required deadlines
• High attention to detail and accuracy
• Proactive and operates with a sense of urgency
• Ability to work alone and in a team
• Excellent communication skills
• Strong planning and organizing skills
• Methodical in approach and adaptable to change
• Ability to work well under pressure within a team as well as independently
• Strong time management skills and ability to plan ahead
• Excellent communication skills and ability to work well with a variety of people communicating across all business lines
• Positive and dynamic leader who mentors and leads

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information