The world's leading medical & travel security services company. We are in the business of saving and protecting lives, when involved in medical or security situations.
More than 11,000 multi-cultural medical, security and logistics experts stand by to provide support
and assistance from over 1,000 locations in 90 countries.
B. Business Unit Overview
The WorkSafe Centre of Excellence provides global medical compliance management of essential health screening and vaccination support services to multinational organisations with expatriate populations (employees and dependents) who are required to travel frequently or are assigned to work in foreign countries and frequently in remote locations.
C. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
To effectively and efficiently provide administrative work effort required to deliver the WorkSafe services in line with client service agreements, while adhering to the WorkSafe policies and procedures.
Ensure efficient and effective data capturing and administrative co-ordination between the WorkSafe Administration team, WorkSafe Medical Team, Providers, International SOS Assistance Centres and the Client HR Representatives.
Internal and External Communication and Relationship Management
· Positively promote Intl. SOS to other organizations.
· Effectively manage and communicate workload and movements to line manager.
· Support the management of the email inbox, allocating emails to the correct individual.
· Proactively follow up with both the employee and the Client HR contact person (as appropriate) within the agreed periods on each course of action scheduled in the course of the case management.
· Adopt a team employee approach to case management / progression of a case via effective communication with the WorkSafe Team.
Occupational Health and Safety Responsibilities
· Work safely to protect themselves and others from injury.
· Report any work hazards. Everyone in the workplace shares this responsibility equally.
· Undertake all mandatory training as required.
· Obey all health and safety procedures including correctly wearing all PPE provided.
· Report any workplace injury, illness or near misses. It is important to notify supervisors or employers of all injuries, no matter how insignificant they seem.
· Get to know emergency procedures and the location of the first aid kit and AED.
· Ask questions to check or clarify any issues relate to OH&S training, tasks or any issue that may affect safety in the workplace.
Required Work Experience
· Demonstrated understanding of working within a professional / general Customer Service focused environment – 1 years’ experience, preferably.
· Demonstrated understanding of Data Capturing
Required Qualifications
· Minimum Grade 12.
· Tertiary Qualification preferable.
. Excellent English and French preferable
