DHA Consultant

Recruiter:

Specd

Job Ref:

JHB001503/JJ

Date posted:

Monday, June 13, 2022

Location:

Durban, South Africa

SUMMARY:
We are looking for a DH Consultant to work within one of South Africa's leading fintech companies. You will be acting as an Ambassador and IRE Support to the Department of Home Affairs.

JOB DESCRIPTION:

Key Responsibilities

Interaction with DHA Branches on a daily basis
Respond to incoming requests for IRE demonstrations and Training and one-on-one consultations
Arrange IRE training sessions where necessary
Communicate new IRE services and new procedures to DHA Staff
Maintain existing relationships with DHA Staff and DHA IT
Training/Maintaining additional DHA consultants when/if required
Maintain accurate log entries of contacts and resolution details and follow up information
Timeous submission of weekly and monthly activity reports and training evaluation forms
Troubleshoot IRE issues at branches
Assist with Product roll out when necessary (Installations and training of new versions)
Ensure all of your responsible sites experiencing issues are visited and assisted
Ensure Sites with POS devices and have no card transactions are visited to see why no card transactions are being done.
All sites that have not successfully day ended or opened shifts to be contacted to resolve issue.
All issues to be logged on Heat
Ensure Day End is successful at the site that you are attending too
Weekly and Monthly Activity reporting to submitted on time
All required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms

Education and Experience

Grade 12
A+ Certified
Intermediate level of Microsoft Word and Excel
SQL
Minimum 2 years training and support consultant experience

Skills/Knowledge

Problem-solving skills
Teamwork
In-depth knowledge of computer systems
Ability to describe technical information in easy-to-understand terms
Good communication skills
Excellent Written and spoken English
Solid understanding of Windows Operating Systems
Excellent Written and spoken English
Excellent Presentation and Training Skills
Experience with Oracle Databases (Writing SQL queries)
Solid understanding of Windows Operating Systems

Requirements:

Drivers license and own transport a must.
AA accredited roadworthy certificate required on application for position

NB! This job is now closed. You can apply for other jobs by uploading your CV.

DHA Consultant

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