DESKTOP/ NETWORK SUPPORT -AFTER HOURS TECHNICIAN

 

Recruiter:

RECTITUDE RECRUIT

Job Ref:

2750501678

Date posted:

Saturday, April 16, 2022

Location:

Bloemfontein, South Africa


SUMMARY:
-

JOB DESCRIPTION:

ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)

 

Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.

Duties include but are not limited to the following:

Maintenance

  • Wireless and Fibre coverage in Bloemfontein
  • General network maintenance (including upgrades, software updates)
  • New network device configurations
  • Power Monitor UPS/Inverters, Schedule routine Battery Maintenance.

 

Technical Support

  • Support Desk duties
  • Residential customers router configurations
  • VoIP configurations and setups
  •  IT/desktop queries
  • Fault Reporting

 

Administration

  • Creating and updating ISP support policies and procedures
  • Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff
  • Asset Management
  • Obtain quotations for IT related equipment

 

Service Level

  • Daily/Weekly/Monthly ongoing and continuous tasks
  • Maintaining and monitoring systems and the network monitoring software

 

Qualifications:

  • Matric
  • Relevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)
  • Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
  • Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)
  • Valid Driver’s License and Own Reliable Transport (Compulsory)

 

Experience and Knowledge:

  • Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
  • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
  • Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).
  • Experience resolving end-user problems and working with an incident management system.
  • Experience dealing with customers, staff and external suppliers on a continuous basis.
  • ISP or telecommunications background
  • Mikrotik and other switch/router brand experience, configuration and troubleshooting
  • IP addressing and subnetting
  • Ticketing, and answering customer queries via the phone
  • PC hardware and software, internal WIFI AP’s and VOIP

 

Skills and Attributes

  • Excellent communication skills (verbal and written) (No compromise)
  • Proven organisational and administration skills
  • Able to perform under pressure
  • Customer service orientated
  • General network and internet understanding
  • Knowledge of outdoor wireless networks (SIAE, Ubiquiti, Mikrotik)

 

Specific Requirements

  • Solid and positive references
  • Clear health record
  • Clear credit record
  • No criminal record

 

Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00

 


 

 

 

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