call center Agents

 

Recruiter:

ANGELICA MARKETING

Job Ref:

call 101

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000


SUMMARY:
call center Agents

JOB DESCRIPTION:

Call Center  Job Description: Top Duties and Qualifications

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

 

Call Center duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Call center Agent
Location: Johannesburg
Salary: Basic salary R3500 plus commission
call center Sales Agent
10 days ago


Insurance sales Team Leader
Location: Sandton
Salary:
37 days ago


Sales & Service Centre Team Leader
Location: Germiston
Salary:
18 days ago


Call Centre Team Leader
Location: Johannesburg
Salary:
A well-established healthcare company is looking for a call center Team Leader with PBQ. Position is based in Pretoria.
21 days ago


Service Controller
Location: Sandton
Salary:
Our client in the North of Johannesburg who provides office equipment is seeking a Service Controller who will be providing internal and external customers with an excellent customer service experience and will be responsible for the efficient and effective logging of customer queries and resolutions thereofSalary: R10 000 - R20 000 CTC Per Month - Based on Experience
29 days ago


Service Controller
Location: Sandton
Salary:
52 days ago


Client Relationship Officer
Location: Johannesburg
Salary: 12000 - 18000
Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.
52 days ago


AI / Automation / MI Specialist
Location: Sandton
Salary: R70k - 95k per month
Transform reporting function from a spreadsheet-based to real-time AI self service
66 days ago


Call Centre Agent
Location: Johannesburg
Salary:
67 days ago


Create a free job alert for call center Agents in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions