Customer service agent

Recruiter:

Callforce Direct

Job Ref:

1604503986

Date posted:

Wednesday, February 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

Receive calls from customers / passengers
Deal with problems such as delays, cancellations etc
Explain processes to customers and assisting them where necessary
Work in a team and longer than normal hours (shift work)
Deal with confidential information
Communicate with customers both verbally and in writing.

REQUIREMENTS

Grade 12
One (1) to four (4) years’ experience in a Call Centre Environment
Travel or relevant qualification will be an advantage
Valid Covid-19 vaccination card
Excellent communication in English – speak, read and write
Solid computer literacy
Excellent phone etiquette
No criminal or credit record
Able to work on weekends, public holidays and flexible hours as required
Own transport would be an advantage.

SHIFTS ROTATIONAL:

07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.

PERSONAL ATTRIBUTES

Punctual
Excellent understanding or experience of delivering great customer service to a customer
High degree of patience and assertiveness
Conflict resolution skills
Immaculate time keeping
Trustworthy, professional and reliable, including dealing with confidential information
The ability to work well under pressure
Practice good time management and willingness to work longer than normal office hours
Remains focused in order to handle objections
Customer focused and service orientated.

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