Customer service agent

 

Recruiter:

Callforce Direct

Job Ref:

1604503986

Date posted:

Wednesday, February 9, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Inbound customer service call center agent needed for Airline company 

RESPONSIBILITIES:

  • Receive calls from customers / passengers
  • Deal with problems such as delays, cancellations etc
  • Explain processes to customers and assisting them where necessary
  • Work in a team and longer than normal hours (shift work)
  • Deal with confidential information
  • Communicate with customers both verbally and in writing.

REQUIREMENTS

  • Grade 12
  • One (1) to four (4) years’ experience in a Call Centre Environment
  • Travel or relevant qualification will be an advantage
  • Valid Covid-19 vaccination card
  • Excellent communication in English – speak, read and write
  • Solid computer literacy
  • Excellent phone etiquette
  • No criminal or credit record
  • Able to work on weekends, public holidays and flexible hours as required
  • Own transport would be an advantage.

SHIFTS ROTATIONAL:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.

PERSONAL ATTRIBUTES

  • Punctual
  • Excellent understanding or experience of delivering great customer service to a customer
  • High degree of patience and assertiveness
  • Conflict resolution skills
  • Immaculate time keeping
  • Trustworthy, professional and reliable, including dealing with confidential information
  • The ability to work well under pressure
  • Practice good time management and willingness to work longer than normal office hours
  • Remains focused in order to handle objections
  • Customer focused and service orientated.

 

 

 

 

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