Customer Support Assistant: Buildsmart | CCS | Building Construction Software Support - Southern Sub

SUMMARY:
Customer Support Assistant: Buildsmart | CCS | Building Construction Software Support - Southern Sub

POSITION INFO:

Customer Support Assistant: Buildsmart | CCS | Building Construction Software Support – Southern Suburbs, Western Cape

R9 000 – R13 000 Per Month Negotiable

Established and reputable Information Technology Provider to the Construction arena is offering this lucrative career opportunity to form part of their dynamic team of professionals and further develop their career.

One would describe you as an enquiring and enthusiastic self-starter, one who is client centric, tech savvy, solutions driven and a natural problem solver.  You are emphatic in nature and possess a real willingness and desire to learn.

Key Duties and Responsibilities:

• Telephonic support on Buildsmart Software with clear and confident instructions given to client with any unanswered queries escalated to management
• Assess clients query whether it’s software or user related and communicating effectively to line management
• Training on Buildsmart Software Logging of queries and correspondence.
• Billing of work done and travel time
• Updates and Improvements
• By keeping up to date with training, advise the clients of any changes or improvements in the software development, having a clear understanding of the new features on offer in the software

Qualification, Skills & Experience Required

• Secondary qualification, Accounting as a subject would be advantageous
• 1-2 Years software knowledge gained ideally within Buildsmart | CCS | SAGE or related (Software Training will be provided)
• Working experience gained within Accounts, Procurement, Payroll, Sub-Contractor; Stock and Material Management would be an advantage!
• Basic working knowledge of accounting is required
• Ability to facilitate training to users, paying strong attention to detail
• Own vehicle and valid driver’s license
• Stable track record essential!

NB! This job is now closed. You can apply for other jobs by uploading your CV.