Customer Success Manager: Rewards/e-Commerce

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR002231/SN

Date posted:

Friday, June 10, 2022

Location:

La Lucia, South Africa

Salary:

650 000.00 per annum (cost to company) - negotiable

SUMMARY:
Our vibey successful client provides e-Commerce solutions to power remote ordering websites, mobile applications and targeted marketing campaigns. Join a diverse team, with their focus firmly on the future; providing people-centric technology to change the world for the better!

JOB DESCRIPTION:

The Purpose:

To head a strong Customer Success Team to support the brands they service and to maximize value.
Convert sales prospects into active users.
Drive significant growth of transactions through the company platform by providing innovative client business solutions.
Position the company as an indispensables aspect of the customers digital sales and consumer relationship efforts.
Guide and lead the Team to enhance and build long term customer relationships.

The Person:
The successful candidate will be:

Ambitious.
Passionate.
Possess the unique ability to turn new challenges into business enhancement opportunities through innovation and suss.
Able to work adroitly on multiple tasks simultaneously.
Detail orientated.
Able to problem solve?
Thrive under pressure?
Thoroughly enjoy dealing confidently with internal and external stakeholders, at a high level.

Key Tasks and Responsibilities:

Consultative approach to customers in order to maximize ROI for the company brands.
Review and update existing CRM processes and systems to support the sales and marketing strategy.
Build and enhance existing business.
Prepare and implement Key Metrics to measure success of the team.
Prepare and report on monthly team performance.
Strengthen brand culture and equity, working closely with the Marketing Manager and others to ensure the company brand values, image and culture are understood and followed by all members of the Customer Success team.
Ongoing analysis of target markets and channels, trends and competitors to support brand innovation.

Experience and Skills:

Experience in configuring and managing Customer Relationship Management systems
Approximately 10 years strong sales experience in a customer relationship and team management role
Ability to build and manage a high performance team of Account Managers
Excellent written, verbal and presentation skills - a definite
Experience in selling software as a service is a definite advantage
Experience in training and development is an advantage
An ability to work on multiple projects simultaneously
Strong numerical proficiency
Able to self-mange and run independently with initiatives

Keen to join a company with big ideas and ambitious goals?

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Technical Customer Success Manager â Ballito
Location: Ballito
Salary:
Technical customer success manager – BallitoOur client is seeking a Technical customer success manager to join their Ballito team. In this role, you will support clients throughout the implementation and growth journey, ensuring they achieve maximum value from the AI platform and driving successful outcomes.
3 days ago

Sales And Distribution Manager
Location: Pietermaritzburg
Salary:
7 days ago

Retail Talent Lead
Location: Durban
Salary:
11 days ago

MARKETING MANAGER
Location: Durban
Salary: Monthly
Job Title: Marketing managerDepartment: MarketingLocation: Durban, KwaZulu-NatalEmployment Type: PermanentClosing Date: 31 July 2026About UsStratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries.Our client is seeking an experienced and innovative Marketing manager to lead the Marketing Department. Reporting d...
15 days ago

R&D Scientist
Location: Durban
Salary:
Job Title: R&D Scientist Location: KZNIndustry: Chemical Manufacturing Type: Permanent / Environment: R&D, Chemical Manufacturing, Laboratory About the Role A leading chemical manufacturing company based in KwaZulu-Natal, near Durban, is seeking an experienced R&D Scientist with a minimum of seven years' relevant industry experience.This role is responsible for conducting b...
20 days ago

Material Science Manager
Location: Durban
Salary:
Job Title: Material Science manager Location: KZN Industry: Chemical ManufacturingType: PermanentÂ / Environment: Innovative Technical Research and Manufacturing About the Role A leading chemical manufacturing company based in KwaZulu-Natal, near Durban, is seeking an experienced Material Science manager to lead its Analytical and Physical Property Testing Laboratory.The successful candidate will...
21 days ago

Regional Sales Manager - Kwa Zulu Natal
Location: Durban
Salary: Monthly
Job Title: Regional Sales manager – Kwa Zulu NatalDepartment: SalesLocation: Kwa Zulu NatalEmployment Type: PermanentClosing Date: 31 July 2026About UsStratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries.Our client within the FMCG sector is seeking a highly experienced and commercially driven Regional...
22 days ago

Store Manager (QSR)
Location: Durban
Salary:
46 days ago

Junior Sales representative
Location: Pinetown
Salary: 00 Monthly
Junior Sales representative Kloof, KwaZulu-NatalFull-TimeAre you passionate about sales, customer service, and building strong client relationships? Clydesdale is looking for an energetic and customer-focused Sales Representative to join our growing team.This role offers the opportunity to work closely with clients, manage orders from start to finish, and contribute directly to the success o...
4 days ago

Qualified Mechanic
Location: Pinetown South
Salary: Market related
The Qualified Mechanic / Senior Technician is responsible for carrying out advanced diagnostics, mai
7 days ago

Customer Success Manager: Rewards/e-Commerce

Similar jobs you might be interested in:

Create a free job alert for Customer Success Manager: Rewards/e-Commerce in La Lucia

Jobseekers

Recruiter

General