Customer Success Manager: Rewards/e-Commerce

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR002231/SN

Date posted:

Friday, June 10, 2022

Location:

La Lucia, South Africa

Salary:

650 000.00 per annum (cost to company) - negotiable

SUMMARY:
Our vibey successful client provides e-Commerce solutions to power remote ordering websites, mobile applications and targeted marketing campaigns. Join a diverse team, with their focus firmly on the future; providing people-centric technology to change the world for the better!

JOB DESCRIPTION:

The Purpose:

To head a strong Customer Success Team to support the brands they service and to maximize value.
Convert sales prospects into active users.
Drive significant growth of transactions through the company platform by providing innovative client business solutions.
Position the company as an indispensables aspect of the customers digital sales and consumer relationship efforts.
Guide and lead the Team to enhance and build long term customer relationships.

The Person:
The successful candidate will be:

Ambitious.
Passionate.
Possess the unique ability to turn new challenges into business enhancement opportunities through innovation and suss.
Able to work adroitly on multiple tasks simultaneously.
Detail orientated.
Able to problem solve?
Thrive under pressure?
Thoroughly enjoy dealing confidently with internal and external stakeholders, at a high level.

Key Tasks and Responsibilities:

Consultative approach to customers in order to maximize ROI for the company brands.
Review and update existing CRM processes and systems to support the sales and marketing strategy.
Build and enhance existing business.
Prepare and implement Key Metrics to measure success of the team.
Prepare and report on monthly team performance.
Strengthen brand culture and equity, working closely with the Marketing Manager and others to ensure the company brand values, image and culture are understood and followed by all members of the Customer Success team.
Ongoing analysis of target markets and channels, trends and competitors to support brand innovation.

Experience and Skills:

Experience in configuring and managing Customer Relationship Management systems
Approximately 10 years strong sales experience in a customer relationship and team management role
Ability to build and manage a high performance team of Account Managers
Excellent written, verbal and presentation skills - a definite
Experience in selling software as a service is a definite advantage
Experience in training and development is an advantage
An ability to work on multiple projects simultaneously
Strong numerical proficiency
Able to self-mange and run independently with initiatives

Keen to join a company with big ideas and ambitious goals?

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Customer Success Manager: Rewards/e-Commerce

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